Colby, Alex & Joanna were all so amazing! Joanna was the sweetest! She made sure to always communicate with me and let me know what steps they were at in the process! Joanna took so many steps to make sure my home stayed in good condition for not only myself but for my kids! I highly recommend her when you're needing their services! Colby was also very knowledgeable in this line of work! Great employees!
We woke up one morning to a bedroom floor full of water which continued on to 1/2 of our first level in our house we just purchased! Got in touch with servpro right away and on the weekend and they headed our way asap we’ve been working with Zeke and Tyler on every aspect of the job and they have been great from day one! Any questions or concerns we had they responded immediately and right away no matter the day or time!! The longest wait we had was on the insurance side Tyler and Zeke were ready to roll from day one and the job was actually completed a few days ahead of predicted finish date!! They were great!! My new floors look AMAZING!! Hopefully wont have to use them again but if that situation arises they would sure be the first one is call!! Would recommend to ANY AND EVERYONE!! Thanks a bunch guys, y’all are great! We have crazy work schedules between my husband and I and they not only worked with that but also with all 4 of our kids running around!!! They’re great!!! Thanks!!! Will post before and after pictures tomorrow!!
These guys are currently on-site at the storage facility I manage in Fort Myers, Fl after the Hurricane Ian devastation. They are amazing, have a great work ethic, and are all around just great guys. Couldn't ask for a better team of people. Highly recommend giving them a call if you need their services. If I could give more than 5 stars, I would.
I can't not say enough about this company and it's people. After we found out our house had horrible water damage and mold, I called Servpro because it's a "one stop shop." I am so glad I did. Tom, the owner, has been personally involved since day 1, making sure we were comfortable and happy with the work. Jeremiah was in charge of the remediation team, and he became damn near family. His team of Joanna, Trace & Alex took care of our home like it was their own. There was constant communication on the progress of things, great sympathy for how stressful it was, and performed the work to perfection. They truly care about their clients and it shows. I am going to reccomend Jeremiah to everyone I know. They ONE negative experience was with Marie, the admin person. She had some kinda of personal issue with me, which could have made them lose out on $50k+. I'm glad Tom followed up personally to fix the issue.
The two service techs Bakari and Oscars were extremely professional, knowledgeable, with outstanding work ethic and attention to detail. They were very informative about everything that needed to be done to achieve the results of the water and mold remediation. These two gentlemen were honest and trustworthy and displayed a high level of integrity in their work. I would highly recommend them for any future jobs.
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