About SERVPRO of Chula Vista

4.9 / 5

from reviews

Is this your business?

    Hok Lee
    September 19, 2020

    Martin Sr. (owner) and his son are simply the best contractors I have every worked with. From the very beginning they always replied promptly to every questions and concerns (most within 10 minutes), they worked with my schedule, and did a great job to restore my kitchen after a serious leak. His workers were extremely hard working, often staying late to finish a job. I also love it that they do not nickel-and-dime you when I asked them for minor additional improvements that I thought of after the contract was already agreed. Martin could have said, "that's another $100-200" (like other contractors), but he simply said, "I will add it for free," for my bathroom light, mirrors, kitchen ceiling lights. When they were putting in recessed lighting for my kitchen ceiling, his worker Victor noticed I had an old light at a corner I didn't think of replacing, and he asked me if I wanted that done too. I said yes, and he said he'd ask Martin for me. The next morning he came with another light to put it in for me so now all the lights are the same style and look nice. His worker took the initiative to suggest the improvement, and they did not charge me extra, now that is what I think a well run company should be. Martin noticed the HOA plumber did not fix the pipe well, so he sent his own plumber (within the hour) to re-route the pipes in the wall for a proper fix, and again at no additional cost. I managed some rentals before, and had Home Depot did a similar job for a lot more money and the job, the materials were not nearly as good. Also I must commend the extremely hard working Victor and Victor (two guys, same name) who did a lot of the work. I really appreciate these guys, they are true professionals. Honestly, the best.

    Debra Conte
    October 09, 2023

    We discovered a leak under our refrigerator that permeated to several areas in our kitchen creating mold. Our insurance company refused to pay. Having this unexpected issue required us to have a water and mold specialist dry out and/or remove any evident mold in walls, cabinetry and flooring. We endured a week of loud blowers that generated a lot of heat. Our kitchen areas was in disarray. It was a very stressful experience and an expense that fully came out of our pocket. The only great thing to come out of all of this was the company we hired called Servpro. Julio has been outstanding throughout this entire ordeal. Always in touch with me to explain what’s going on and check the progress of moisture removal. Very careful and respectful of our home in how he arranged equipment. Other workers did a great job in sealing off the affected areas and moving things around as needed. It was a very stressful time made so much better knowing we had a professional, trustworthy company in charge of this project.

    Rebecca Fox
    March 04, 2024

    Technicians did not seal the containment for over an hour continuously while remediating mold damage after I asked them to please be more mindful considering I have severe allergies and that is what the containment is in place for. They continued to not listen and left the containment open for extended periods of time after being informed. Their negligence caused me damages and triggered severe health conditions. Scheduling is very pushy and not flexible on availability with customers and demand to come over first thing in the morning on multiple occasions after I let them know this does not work for me and refused to ask what we could compromise on…multiple times! I have been told a supervisor would reach out on multiple occasions and I still have heard nothing. Also - they leave you alone with workers that speak zero English. This is not helpful at all!

    Arturo Macias
    February 22, 2024

    I had water/smoke combination damage and needed wall, floor and kitchen to be fixed. Highly recommend Servepro Chula Vista for any services. My home looks brand new thank to Martin and his team.

    Latasha Fennell
    December 27, 2023

    OMG...This Company & Crew is Absolutely the WROST!!! I repeat DO NOT WASTE YOUR TIME/MONEY WITH THIS CREW! DID I MENTION THEY ARE ABSOLUTELY THE WROST! Their manager Martin never reached back out about the unfinished job but when they wanted to get paid he was all on top of things. So long story short we had water damage In August 2023 in my son bathroom that flooded our whole top floor. During the pack out in August they packed my security camera ( who does that) and now they can't find it, broke my son items, said they would replace it were in December it never happened. They unplugged my washer and gas dryer and never reinstall it! October 2023 they bring our household goods back into our home causing me to pay out of my own pocket to reinstall the washer and dryer they did do that the insurance company paid them for and they refused to do It. They also just place my tv back on the wall and lost the cords to my TV so now I'm not able to watch it...smh Now that we're home for the holidays were going through the boxes just to find out that they put back the old wet molded items from the bathroom and pack them in a box in my son room...smh I reached out to the company several times to resolve the issues and it took them days to even get back to me. Not answering my texts, phone calls and slow to reply with emails After USAA paid them for a very sloppy job that they didn't fully complete! This was a very stressful time for my family and I and allowing 10 plus people in my home to pack and unpack our things just to be misplaced, lose and break things or not even make it back to my home was horrible. Please reconsider using this company find someone who cares about your personal items and your home!!! ** Should Be Able To Receive NO STARS!!** Latasha Fennell

    SERVPRO of Chula Vista

    Our Address

    696 Marsat Ct Ste. B, Chula Vista, CA 91911, USA


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