SERVPRO of Chattanooga

Mark Bacon

-

March 21, 2023

SERVPRO has an excellent management team with great service. Every SERVPRO employee I have met has very high social skills and are extremely friendly. They provided great service for me and I would definitely use them again.

William Matthews

-

December 16, 2022

Called Servpro, Estimator came the next day because it was not an emergency, looked at what needed to be done. A service tech called about an hour later said he was on his way here to fix my problem. Job done quickly and efficiently, This is the second time we have used Servpro this year. Great service. Highly recommend. definitely would use again! Bill Matthews, Ooltewah Tennessee

Nick Pollard

-

April 01, 2023

Matt and his crew were exceptional! Extremely professional and were attentive to all our questions and concerns. We had damage from a tree hitting our roof resulting in some water damage. Matt and his crew came out in a timely manner and got to work. Would recommend 10/10!

Madison Burgner

-

January 13, 2023

Deserves zero stars. The worst company I have ever dealt with, I don't even know where to start. We had a house fire and ServPro/Green Team Restorations was sent out to clean up and repair our house. We had our stuff packed up and moved out so ServPro could clean our belongings from the fire as well as repair and replace damage done to the kitchen. The reconstruction was a nightmare. Craig "Hoss" Taylor and his crew were horrible. Not only was Craig the rudest, most unprofessional person to speak to, his crew did a terrible job. the painters cut every corner they could from NOT priming my walls as they were instructed to do, to not removing mirrors or hardware to paint behind,to not using drop cloths and making a huge mess in every room.. yet they certainly billed for this stuff! I would recommend every customer to go through any invoice from ServPro with a fine tooth comb because these con artists will sneak in all kinds of extra charges. Once I addressed Craig about the horrible job and corners they were cutting he told me it was my word against the painters word (i even had multiple pictures proving everything) and told me if I had a problem I could address the paint crew myself! Which I did, but I should not have been asked to do this. That is the job of the manager or supervisor, not the client. Extremely unprofessional. Then the crew unhooked my dishwasher but didn't cap any of the pipes, leaving a dripping hose laying on my kitchen floor that soaked it, and Craig had the audacity to tell me I needed to make ANOTHER insurance claim because there was a leak in my kitchen.. There was not a leak, it was his crews negligence and poor working habits. The crew also clogged both of my toilets.. After the paint job was finished they were supposed to replace all of our outlet swatch plates, but they didn't. They left every outlet and light switch in my house exposed, but they certainly billed my insurance for every outlet and light switch swatch plate AND were indeed paid over $200 for these outlet/light plates! However I still have not received any outlet/light switch covers and it has been 4 months after they finished the paint job. I have been asking managers and supervisors to pay me back for these outlet plates and instead of doing that they tried to send a guy out on January 5 2023 to count and replace the outlets covers, but the paint job was finished in July 2022 I obviously replaced them myself before freaking January 2023! I just want to be paid back for them since servepro was paid for them anyways (but like I said these guys are crooks!) As for the pack out, once they returned our stuff in august I noticed multiple large items were missing. I immediately reached out to Greg Hocking to let him know we were missing three dressers as well as a bunch of linens (curtains,pillows etc) and some other things. He told me they broke the dressers during the move, okay why was I not informed of this until now? They just didn't return these items and weren't going to say anything until I asked where my stuff was?! As for the other items, He told me he would look into them and provide the necessary information to my insurance so I could be reimbursed and replace them. Well over four months went by before he was able to look into this and provide proof (something that should've only taken a day to look into!) plus I had to call and email many many times and speak with supervisors to get him to even do that. Every time I reached out to the company for resolutions I have been given the run around. As bad as a house fire or flood can be, dealing with ServPro was worse. Do not use this company.

Hugh Huffaker

-

January 04, 2023

After a significant fire loss, I called ServPro at 6:30 AM and their excellent claim manager Greg Hocking was at my house by 10:30 AM. Their quick response on fire damage removal has significantly reduced my water damage and smoke smell. The very best! Hugh Huffaker