Francisco and Carlos have been wonderful! They explain everything they need to do and why. We are very happy with the service provided!
Updated review as of January 2023 (see original review below) The last thing I’d ever want is a reason to write a SECOND review for ServPro Alexandria and that’s because you don’t call ServPro when things are going well. You call them when things go wrong, very wrong. In our case we experienced a replay of the sewage leak and subsequent damage that we endured a year ago, and there was only one call we would make for clean up. The team assigned for this latest round of work was led by the capable, courteous and ultra-responsive Martin who immediately came to the house assessed the damage developed an immediate course of action and had it in play within hours. He was a consummate Pro in every regard from beginning to end. We thought our first team leader (Francisco) was an exception but it seems he has competition for the top spot! Thank you Martin! As as for the team that did the down and dirty work of clean up, demolition, damage mitigation and sanitization, it was led by the equally capable Francois. Francois was affable, generous, easy going and demonstrated a sense of humor; much appreciated during a stressful and frustrating time. He worked incredibly quickly and thoroughly and was careful with the handling of our belongings, acting as though they were his own. While our situation was likely not the worst he had seen, it was OUR situation, and we felt he legitimately sympathized with what we were going through, and that was hugely helpful even if not required. His colleague Fernando was a quietly capable additional hand making sure the entire operation ran smoothly and efficiently and every resource, piece of equipment, clean up materials etc were on hand as needed. They made an excellent pair and anyone would be lucky to have them dispatched to their home in a crisis. Francois was a patient and experienced guiding hand with Fernando as well showing him the ropes and demonstrating the exceptional standard of work we have come to expect from ServPro Alexandria As I said, NO ONE wants to have to write a second review of ServPro, but how lucky are we that we had such incredible experiences BOTH times? Well done fellas. Hope to NEVER see you again, but if I do I know we are in good hands! Thank you! (Original Review 2022) Following a recent and somewhat traumatic water damage issue in our ground floor half bath, we only thought of ServPro to help us get it cleaned up and on the road to recovery. From the moment we called and we were assured the team would be dispatched within just an hour or two, we already felt better. Francisco was our first point of contact and his professionalism, sympathy and patience were welcome traits during our mini crisis. He took the time to thoroughly inspect the damage, explain the next steps he and his team would make, immediately setup dehumidifiers and air filtration, and even helped us navigate the insurance claim process as this was our first such incident. The following day Carlos led the efforts to properly and neatly contain and seal off the damaged area providing custom access solutions for our pantry and laundry facilities which would have otherwise been blocked off. We couldn’t have asked fir s more professional or thorough job. As glad as we were to finally be done with the mitigation portion of our job, we will be sad not to be working with Francisco and Carlos. They were both such consistently fantastic professionals; ServPro should be proud to call them part of the team.
Salvador , Cristian, and Martin Did a great job helping us with remediation for a flood that we recently had in our basement. They were diligent, careful, and did a great job helping to remove the damaged material so that we can get our basement back to normal. We highly recommend Servpro to anyone who needs help!
Servpro was recommended to us by our neighbors after we had water damage in our house. Kristin, a job coordinator there, was the first person we spoke to when we called. After explaining our situation to her, she quickly started making arrangements for water mitigation to begin immediately. Kristin was on top of everything and explained the process to us very clearly so we knew what steps were being taken to save our home! She walked us through the process so we knew what work was being done, why it was being done, and worked around our schedule. Kristin even contacted recommended third party vendors, that were outside the scope of Servpro’s services, to set appointments up for us for their services. We could not have made it through all the loops we had to jump through with such a stressful situation if we didn’t have Kristin guiding us through it all. Kristin went above and beyond to make sure that we were totally taken care of from the very beginning to the very end. We couldn’t have asked for any better service. She is truly amazing! Thank you Kristin for all of your help, professionalism and genuine care!
ServPro is awesome. We live in Irving TX and had major damage to our home from the recent cold weather. The Maryland/Virginia Crew were Best In Class. I highly recommend this group and this Company. A big Thank you to Francisco (Supervisor)and Carlos (Team Leader)!!!!
If you don’t see your business in the directory and you would like to add it, please click here.