It's so refreshing to work with a company who actually does what they say they are going to do. The Disaster Restore Team takes great pride in what they do and always meet or exceed expected completion schedules. Highly recommend.
Very responsive and professional company. Also very knowledgeable on various subjects!
Insurance called them in for mold clean up and dry out from a water leak. Trevor argued with me that there was not water nor mold inside my walls. As you can clearly see when the new company came in to fix there mess. They put 6,000 dollars worth of brand new flooring over top of molded floors . The mold was so bad it had formed its own colonies. The black is mold they cleaned off the floors. You have to watch them like a hawk and make sure that they do the job correctly. I was in a hotel when this was all going on. So I didn’t know they put the floors over molded ones until the new company started pulling them up . All the new floor was trashed . Waste of money and time I have now been out of my home for 65 days to Fix there screw up .
My business has an Emergency Response Plan (ERP) with ServiceMaster Trifecta. They came in and did a 3D image of our entire office and documented everything we would need in the case of water, fire, or other significant damage or loss. The ERP is printed and digital, I can access it and update it if needed on their mobile app -- it is great! Love the peace of mind this gives me as a business owner to have a plan in place. The SM Trifecta team is professional and I trust them.
We had these folks take care of some laundry after a fire we suffered. They were amazing! Everything was cleaned up on time. Sharon was great to work with, explaining the process through out the project. Our items were delivered safely boxed and labled for easy unpacking. Hopefully I'll never have another fire, but if I do I know who I'm calling!
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