ServiceMaster Restoration Services by Crossroads

2851 N Webster Ave, Indianapolis, IN 46219, USA

About ServiceMaster Restoration Services by Crossroads

3.7 / 5

from reviews

Is this your business?

    Rachel Coney
    April 03, 2024

    I'd like to extend a heartfelt appreciation to Josh Law and the exceptional team at Service Master! Towards the end of 2023, following a regrettable incident where the plumbers tasked with installing our water heater inadvertently neglected to reconnect our lift pump, resulting in significant water damage to our basement carpet, Josh and his team swiftly stepped in to address the issue. Their prompt response and remediation efforts were exemplary, coupled with a commendable level of communication and respect throughout the entire process. In fact, we were so impressed by their professionalism that we entrusted them with installing our new carpet as well. Yesterday, when our area experienced flooding and our sump pump failed, I immediately sought assistance from a new, reputable plumber to install a replacement. Despite Josh being on vacation at the time, I reached out to him, and true to their commitment to exceptional service, his team was on-site within a mere couple of hours. Thanks to their swift action, we suffered no further damage to our belongings, and remarkably, the brand-new carpet they had installed was salvaged without issue. Words cannot express my gratitude towards Josh and his team for their unwavering dedication to providing prompt, high-quality service consistently. I wholeheartedly recommend them to anyone in need of expert care for their home, especially during times of crisis.

    Christian McKee
    June 07, 2022

    Was hired by my insurance company to take care of a Leak and mold situation back in August , and it is now December, and my downstairs bathroom and kitchen are still not put back together. They demoed and sprayed a bleach solution and then dried it out and then sprayed a sealant on everything that they exposed. They ran some air quality tests and still showed high levels of penicillin and wanted me to sign a waiver of liability to put things back together. Because I refused to sign it because I don't trust they got everything and the air tests were not done correctly according to the standard operating procedures. They have ghosted me just like my insurance company did, and I am in the process of moving forward with legal action. I am done dealing with scam artists who do not do good work and follow through on their promise to provide excellent service. I have dealt with Joseph Shafer and Bryce; both are managers and tell you what you want to hear but don't follow through. Just horrible experience altogether. Do deal with service master for anything. They stopped working on my house six months ago because they hired an environmental company that didn't take accurate readings of the air inside my house. I hired a different company and found the air readings were lowr than the readings from the company they hired and were lower than the readings taken from outside. Please if you want a company to listen and get the job done right then go elsewhere because service master is not going to listen and they will not do a good job. The work for the insurance company not you.

    Stacy Stocker
    June 13, 2023

    Worst experience ever! High price and there is mold in 2 rooms just 2 weeks after they did expensive “clean up” They tore up some things and refuse to compensate me unless I go along with their restoration plan. Called their corporate office and they merely took my name and number so someone could call to see what was wrong and I haven’t heard back. Servicemaster used to be a name you could trust. Save yourself some grief!

    Sharon Williams
    November 21, 2023

    I have been working with ServiceMaster for 10 years and they are always very responsive, taking care of my water restoration incidents start to finish. As a property manager, it is important to work with teams like ServiceMaster Restoration Services by Crossroads, who understand the critical nature of a water loss.

    Roger Stout
    August 19, 2022

    Had a water leak in our house, ServiceMaster was the company my insurance recommended so I proceeded with them for remediation. There wasn't major damage, but enough that flooring and baseboards had to be removed, and fans left for a few days to dry the impacted areas. They created a large mess in the garage during demo, and left if there when complete. I then never heard back from them about reinstalling the base boards. Once I got the flooring company out to install new floors, Service Master said coming back out to buy and install new base boards was an insurance discussion and was not worth it for them. So I ended up out of pocket for something they were already paid for in their insurance billing. The phrase used was 'the minimums for starting a job like that are over the top'. My problem with that is they wouldn't be starting a job, they would be finishing a job they already started and were paid for. Giving 2 stars instead of 1 because they did do a good job of drying the impacted flood area.

    ServiceMaster Restoration Services by Crossroads

    Our Address

    2851 N Webster Ave, Indianapolis, IN 46219, USA


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