I can’t say enough about this company. From the start, they were able to put a team and put us at ease, very thoughtful, professional and caring. Not only they finished their service the time they said they would , they also left our house spotlessly clean. Thanks again guys for all your hard work, I would definitely recommend and use them again!!!
Water damage is one of those things you hope you'll never have to deal with, but when you do, having a great cleanup & restoration service is vital. The folks at Service Master were fantastic. I felt like I was in good hands through the entire process. They explained everything they were doing and answered all my question. More importantly, they proactively answered questions I didn't know I should be asking. Every person I dealt with was professional, empathetic, patient and responsive. If they said they were going to do something, they did it, every time. I hope this mess never happens again but if I do, I know exactly who to call. Thanks to all the folks at Service Master!
We recently had water damage and State Farm suggested Service Master. From the first phone call to the last goodbye they were very courteous and professional. I was happy to work with Lucy & Pete and the rest of the crew. The did very good work and communicated with me at every turn. They were always on time and extremely responsive. I got to see the crew several times during the 7 days they worked on our home and they made it as painless as possible. I would definitely recommend them to anyone needing water remediation.
We are so thankful for the hard work of ServiceMaster by Simons. Our family experienced flooding from a torrential storm and they were on the job with a hard working, professional crew in very short order. The flooding was so extreme it rendered the house unlivable. Through the excellent efforts of this team the damaged contents were quickly removed and the home cleaned so we could get the family back where they belong. They genuinely cared about the work they were performing and exhibited the highest standards of care and diligence.
Sam and his team at ServiceMaster by Simon were outstanding. We hired ServiceMaster by Simon to remove the smoke smell and clean the ash in our living room after our fireplace filled it with smoke. Sam came out when he said he would and was actually early. He was very thorough in explaining our options and was reassuring everything could be fixed. Sam was very patient with all of our follow up questions regarding the contract and services. When his team came out, they did exactly what they said they would do and were extremely careful not to damage anything. His team was very nice and accommodating. What I’m about to say next is unheard of based on my experience. Sam followed up several times in the weeks after the job was complete. We never had anyone do that before and it was truly appreciated. Sam went out of his way to communicate and make sure we were happy with the outcome. Working with ServiceMaster by Simon was a breath of fresh air for us as we have never worked with a company that has gone above and beyond like that. I would highly recommend ServiceMaster by Simon to anyone who needs restoration or cleaning needs. The service and customer focused approach sets them way above anyone else and should be the standard for other companies. Thank you ServiceMaster by Simon and Sam!
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