After losing our house to a fire we thought all hope was lost. Zack and Jim stepped in and got us back on track to where we needed to be. They worked closely with us to get our house back and better than before. They were quick to respond with any questions or concerns we had along the way. Our needs were always addressed. The whole team from start to finish was great. We can't thank them enough!
Zack Ward, Jim Manley and Taylor Ferguson deserve a gold medal for their hard work, attention to detail and superior customer service! I was kept informed at every step of the process with e-mail updates every week that also went to the insurance company from my project manager Zack. He answered my calls on weekends and after-hours and drove to Bartlesville in the snow to make sure my pipes didn't freeze when temperatures got low! They worked tirelessly and so did the people they trusted to contract with (shout out to Kevin). My "new" house is beautiful, energy efficient and expertly crafted down to the tiniest detail. I could not have been in better hands after such a devastating loss. If I could give them more stars, I would because they truly went above and beyond my expectations.
We had a fire and Service Masters by RSI handled the pack out and the restoration which included tearing our house down to the studs and re-doing absolutely everything. We found them to be a very professional, friendly, and most importantly honest company. It was always easy to get a hold of a real person to help me. Our contractors ZACK WARD what is the best contractor money could buy. he communicated with us however we wanted, phone, text, and emails. He was even available after hours and on the weekends. We were in constant communication every step of the process. We would text pictures back-and-forth making it easy to stay on the same page. He was incredibly honest and never nickeled and dimed us. All prices were always upfront and very transparent. He worked closely with our insurance adjuster to get us as much as possible and to make the whole process is smooth and as fast as possible. My husband is totally blind and I am legally blind and he never once treated us different. He made a lot of suggestions giving us lots of options to make informed decisions. He made a lot of helpful suggestions such as additional lighting options which have helped me to see so much better in my home. I picked out everything unique from chandeliers to doorhandles and he had to order the specialty items from many many different websites and never once complained. He managed an unbelievable amount of projects all at the same time but always made us feel like we were his only project. Prior to this experience I did not think it was possible to find an honest nice contractor but I was wrong! Obviously having a fire and being displaced from your home for several months is extremely stressful but he took as much of the stress off of us as possible.
Very friendly guys who maintained really good communication with us throughout the whole process. They had to tear up some damaged flooring, and as they did so they were very careful not to damage anything else and very concerned about keeping the house as clean as they could.
Great company, So very thankful the work they did for me. Everyone was Efficient, Professional and Caring. They did an excellent job of taking care of my water damage, cleanup, and restoration work. I am very satisfied with their work. Thank you to all the great employees that I encountered and the project manager, Rick.
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