I had major water damage in my home and called one of the professional restoration companies I saw on TV. They came out and took pictures, checked moisture levels and basically said they would take care of everything with my State Farm Claim Adjuster, and I didn't need to do a thing. I checked back multiple times over a six-week period and was told everything was on track, only to learn they've done nothing. A trusted friend who had recent water damage told me about Service Master and said they did a great job. I make one call to Tyler Cunningham, and he was out the next day, and the Service Master team was on top of every detail from day one. The restoration happened fast and efficiently and met our goal to be back to normal by Thanksgiving with my family. Everyone we worked with was top notch. I would not hesitate to use them again. I hope I never have to use them again, but if I did, I would use Service Master of Portland.
We had some water damage in our basement. Service Master of Portland was extremely responsive after our call to assess the damage and begin mitigation. The first call was to assess the areas affected with a return visit shortly after to remove the affected flooring, sanitize the concrete below and begin the drying process over the weekend. They returned on Monday to remove the fans and left us in a state where we could begin working with a flooring company to replace the damaged flooring. The entire crew (I met 4 Service Master employees) were all very courteous and professional. I will definitely use Service Master of Portland in the future should the need arise.
This crew let me know when they were coming and just checking in every day during the process. They explained to me as they were doing things which helped me alot. If I had questions, they would take the time to answer my questions. I was very please with their work.
ServiceMaster of Portland, OR did an outstanding job cleaning up my house after flooding. Delfino Montes is SO professional, knowledgeable, hard working and easy to work with. I cannot say enough good things about him. So is Manuel who went above and beyond the call of duty. And Tyler, who supervised all the work done on my house was amazing! My experience is that the entire team that worked on my house was trustworthy, efficient, professional and extremely good at what they do. I am so very pleased and grateful for the superb job ServiceMaster did. Thank you SO much to all!!
We had an ice maker break that flooded our bamboo floor in kitchen and carpet in living room. Defino Montes of Servicemaster Portland was so great!!! He was timely, responsive, empathic, and thorough. He explained exactly what the process was going to be and how long it would take. He told us what time he would be coming and on which days and he was always there when he said he would be. I really appreciated how thorough he and his team were in making sure all the damage was removed both in the house and in the crawl space. He also made sure everything was dry before he moved on, and ready for the contractors to do their repair work. He always said he would take care of us and he sure did. Thank you Delfino!
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