I have been very impressed with this company. They have been very responsive to my needs after my house was flooded. I would especially like to thank Matthew on the mitigation team. He came in to assess the water damage and begin mitigation. Matthew removed part of the damaged flooring by himself (living and dining room). His work ethic is outstanding. He worked quickly while keeping things tidy. I was amazed at how much he got done, within a short time, with cleanliness and professionalism. I would highly recommend the mitigation team, and especially Matthew!
Based on my experience. Do not use this company. I contacted this company around April 2023. A salesman named Ryan came out and quoted me on a drywall removal and repair inside my garage. I decided to go with this company in May 2023. The contractor came out in May. And removed the damaged drywall. Several months went by. I called several times. The Salesman never responded. Around July 2023, another Salesman named Travis came to do another quote for repair. Once again, I reached out to the salesman and the company. No one responded promptly. It was September 2023. When a Subcontractor calls me to say. I am calling you to set up a time when I can come and replace the drywall etc. It seems to me that the company and its salesman don't care about customers. Period! How do you start a job and not keep the paying customer informed of any changes or delays? If you can avoid using this company do so.
I have used Servicemaster for years to clean my carpets. They also cleaned a couch and loveseat this time and they both look great. Jason has been to my house several times. He is very professional and does an outstanding job.
We are so extremely pleased with the quality of work and the professionalism of service master. Justin what a great team. Johanny was fabulous she is trustworthy and her communication is so on point. She was on time and stayed working every second she was at our home. The gals Dakota and Liz she had as part of her team were so professional as well. Jason did my carpets, hardwood floors and ceramic tile we could eat off of them. He was very informative and friendly. Kenny and Travis have been so great as well with estimating, communication and organization of the job. We would use service master again in a heart beat.
Service Master has incredible customer service. When the technicians were unable to make the service window time, Service Master always called and made it right. The technician was super efficient, helpful and polite. Strongly recommend Service Master… I’ll definitely use them again!
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