About ServiceMaster of Baltimore

4 / 5

from reviews

Is this your business?

    Leilani Jones
    -
    March 08, 2024

    Roy and his team are exceptional. He and his team have helped me with two different claims. The first one was substantial. Roy arrived at 1:00am with a positive attitude, professional disposition, and determination to help us with our 3 story water damage. He didn't leave until after 4:00am after completing hours of hard work with drywall, carpet padding, carpet, vinyl floor removal, hardwood floor drying, dehumidifying, and explaining things so I understood the process every step of the way. Each day after, he was very communicative about what the next steps would be and was ALWAYS punctual. I would recommend Roy and his team from Service Masters of Baltimore to anyone that need water mitigation in their home or business. I also want to mention Nicole who took my initial call each time and made sure Roy and his team came to begin professional work on my home within 1-2 hours each time which is wonderful because no other company could come that quickly. The quickest everyone else could offer was 4 hours or the next day. I am so grateful to Nicole for quickly organizing everything. She was so professional and approachable over the phone, I knew my home was in good hands. Stress was lifted after speaking with her each time. I'm so grateful to Service Masters of Baltimore, that they will be my first call if I ever need water mitigation again! Jimmy was also pretty awesome at the end of each job, checking to ensure everything was completed to my satisfaction prior to receiving my endorsement on the insurance check, no matter where I was located to ensure to I endured no inconvenience. They are all such a great team!

    Paul piavis
    -
    January 29, 2024

    We had smoke damage to a fairly good-seized home with 35 years of accumulated stuff along with family keepsakes. The ServiceMaster folks were absolutely tremendous during a stressful time... from Joe and Jimmy making sure a plan was in place and the right crews with the right the expertise were assigned. Joe and Jimmy were far more helpful than our insurance adjuster.....by a long shot. The cleaning crew was led by Lorena, and she was spectacular. Within a few minutes of their first visit, she had a plan and off to work they went. HERE IS A HELPFUL TIP...if you are the type that would like to hover over them and give advice....grab another cup of coffee, shut up, sit down and get out of they way. They know much more than you about what needs to be done and how to do it. But they were always ready to discuss any detail of work with us, they were just so pleasant to have in the house. Each keepsake was cleaned in a far gentler manner than I have ever done...as Jimmy said, they know to clean and restore everything as if it were from his grandmother. Noemi, Fani, Jose...they were fantastic, always pleasant, even at the end of the long days. I cannot say enough how hard they worked and what a complete job they did. Freddie with the carpet cleaning and upholstery restoration was in and out and did great work. I worked from home during their time here, and to tell you the truth, I missed them when they were finished the job!

    Tonya Gray
    -
    February 06, 2024

    Service Master is the absolute BEST. Jimmy and his crew was amazing. They made a very bad situation easy. Not only did Jimmy wait for me for over an hour, he literally helped with he entire process. His professionalism and demeanor made it easy to work with him and ServiceMaster. I would recommend this company to anyone. Ask for Jimmy. You won't be disappointed. He is the GOAT!!!

    sean somerville
    -
    February 10, 2024

    5 star service!!! From beginning to the end of this project Jimmy and his team took excellent care of our property and tenants. After a fire next door damaged our rental unit Service Master was there to walk us through the process. Jimmy and Danny also served as a great source to assist us with communication with our insurance company. We would recommend them for any damage or Clean up needs.

    cam bino
    -
    January 26, 2024

    I’m a new owner only 35 and I get so confused when it comes to a lot with the house it’s a learning curve !! But service master taught me a lot Caesar the supervisor was AMAZING !! Answered my questioned even educated me on some stuff that can help me in the future. I also felt with Britney and she was also amazing on the phone she got on it and helped me understand everything !!! I had a leak it cause splotches of mold to grow on my ceiling but guess what Cesar’s crew found more mold and cut it out anything that had to be done they got it done without a problem. Thank you guys so much I would have been lost without you !!

    ServiceMaster of Baltimore

    Our Address

    6631 Quad Ave, Baltimore, MD 21237, USA

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