ServiceMaster National Capital Restoration

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February 25, 2023

Service Master did a great job on a flood I had in an apartment. They were very professional and courteous. They used an infrared camera to check for moisture in the walls. They made sure to properly sanitize the area with a mold inhibitor. They cut out the wood that they could not save. You can tell these guys were very well trained And knew what they were doing. Great job!

Ken R

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August 27, 2022

I have to say this is the most professional, efficient and effective company I have dealt with in recent memory, from top to bottom. This includes the office personnel responsible for scheduling, the supervisor responsible for assessing the damage and determining the scope of work, and the crew members responsible for performing the work. All were polite, professional, courteous and friendly. They were careful with my furniture and property and thoroughly cleaned up after they completed their work. This work was done out of the Alexandria, VA location and I would give them my highest recommendation.

Virgie

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November 19, 2022

We had mold. It was the white powdered type of mold. This company was hired by the place where I/we used to live. We lost over 75% of what we owned because this company said it needed to go. Team 1 came in, threw out so many of our items (some because it was deemed cost-effective, this means that it cost more for them to clean it, so it gets toss). Fans, broom, wastebasket, plungers. Even sleeping bags with no mold. I spoke with a local cleaners and showed pictures of the clothing. I was informed that they could clean the clothing. The end result things got trashed. I was NOT allowed to be around while they did the mold remediation. We returned to our place. The items still had powered mold, so a 2nd team came in to do the cleaning. Because of team 1, my remaining items were deemed as cross-contamination. The second time I insisted on being around. I am not accusing, just that I could not locate some of our things as they had to have been tossed before team 2. I even witnessed one person getting excited over one of my baskets. Either way, this is my story and my personal experience with this company, which for me, was not good at all. In my personal opinion, I say do your research. I lost things that had more of a sentimental value and now I/we are starting from scratch. If they had shown me the things they considered cost-effective, we would have cleaned them ourselves. I now do research before interacting with any company.

Joy Tiani

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October 19, 2022

Mike came to our home to inspect for mold because our daughter had been sick for a while. He was very thorough and detailed and explained everything to us while he was doing the inspection. We found out what was causing her sickness and in one day she is 100 times better! We are very grateful for Mike’s help!! If we ever need anything in the future we will definitely call them again!!

Bill Sams

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February 19, 2023

I have to say that ServiceMaster NCR was exceptionally responsive in dealing with a water incident in my kitchen. They had a crew out impressively fast with the right equipment and got to work immediately. They were timely in all follow-ups and professional at all times. Leah in the office, Dennis in inspection and advice, and Julio and his crew were all excellent. We had to pause the recovery effort for an asbestos check, which was positive, and ServiceMaster NCR was ready with an abatement sub-contractor, but our insurance company wanted to use their own. Once that was done ServiceMaster returned and finished the work promptly. They really came through for us. I'm grateful and highly recommend this franchise specifically.