ServiceMaster Fire & Water Recovery By QRT Quality Restore Team LLC

11935 NE Sumner St bldg 2, Portland, OR 97220, USA

About ServiceMaster Fire & Water Recovery By QRT Quality Restore Team LLC

5 / 5

from reviews

Is this your business?

    Jenn York
    -
    July 13, 2024

    We dealt with Tristan and Brandon. Both were incredibly professional, knowledgeable, and helpful. We had just dealt with another company that was the complete opposite ,,so to have to get another company in between 2 holidays and a vacation we were a bit nervous. Awesome guys!

    Mary Campbell
    -
    May 17, 2024

    Our experience with Service master QRT was excellent. So helpful and reassuring us that everything would be repaired to our satisfaction; and it was ! Sam guided us every step of the way. Explained what was happening and was always just a phone call away. Thanks.

    christina malagon
    -
    April 20, 2024

    I had a very negative experience with this company and would not recommend them to anyone. Last January after the snow and ice storm my condo was flooded by a backed up sewer line. It was a disaster. My insurance company, State Farm, provided me with two referrals, one being this company. I called them right away and gave them all our information, including our StateFarm claim number. They said someone would call me a little bit to schedule an appointment. I did not get a call until later the next day. It was Alex Cercea, he said he could be there in 10 minutes if I wanted an assessment. I rushed over to my condo and met him. He assessed the mess telling me how experienced he was having been done this work for some time and urged me to sign an authorization right there. I had scheduled another company recommend by the plumbers who had attended to the blockage later that afternoon so I wanted to get their assessment also. When that company came they could not start the work until the following week at the earliest. With sewage floodage I needed remediation immediately. I called Alex and said we wanted to go with them and he said he would send me the authorization form. I signed it the next morning. He asked me again for the StateFarm claim number and contact of our claims adjuster which I provided. Later that afternoon he called back and said our claim had been denied and we would have to sign a different authorization since the first one had been a StateFarm form. Ruthie from their central office sent me a different authorization form that I signed and returned. She acknowledged receipt of it. This put off the service off for another day. Alex called the next day at 3:35pm and said he would be at the condo in 20 minutes. Then at 3:54 Samuel Cercea who said he was the owner called me and said they would not be doing the job because they only did insurance work. He said Alex was new and just did not know this. I guess Ruthie Inman in their central office did not know this either. I assured him I would pay for the service up front but he refused to provide the service. This put me back to step one after 3 days wasted on them. I had to start all over trying to find new company to do the work while the flooded sewage wreaked even further damage to my condo.

    Kari Gratz
    -
    December 18, 2023

    Our upstairs laundry room flooded in July. Sam, Brandon and their team did a thorough job on the remediation which ended up causing a lot of damage. As a result, Sam and Alex did our rebuild which included drywall, painting, tile installation, and plumbing. The team was so great- the work was amazing and looks better than it did prior to the flooding! While something like this can be a huge hassle, Sam and his team were a pleasure to work with- very reliable and professional. I highly recommend!!!

    Jennifer Brown
    -
    January 16, 2024

    Great service! The team came out quickly and patched our roof that was damaged. They were professional and went above and beyond to give us peace of mind until the roof can be prepared.

    ServiceMaster Fire & Water Recovery By QRT Quality Restore Team LLC

    Our Address

    11935 NE Sumner St bldg 2, Portland, OR 97220, USA

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