Warning! If you use this company you are putting yourself at risk of getting burned. These people proved to be complete scum bags. Starting with, Carrie King, the person who worked with my insurance company to collect payments, and Tom Puorro, whom I believe is their head of construction. They were having an issue receiving payments that had to go through my mortgage company. I worked closely with Carrie King to ensure they were paid. When the ServiceMaster management team learned we were selling our home after construction, instead of working with me, they decided in a management meeting to put a lien on my home without telling me. I found out just before my escrow closed (as if closing isn't stressful enough). I was forced to pay them through escrow and chase my mortgage company for $40,000. They put the lien on my home 30 days before I found out. Had I known, I could have saved a lot of stress at the close of escrow. Carrie King, who was extremely communicative with me when she needed me, but then ghosted my calls and emails the moment they placed the lien on my property. From the owners, whom I believe to be Mark Bower, Michael Demeter, Kevin Wright, and Jeremiah Cox, to their Accounts Receivable Manager, Eric Tojeira. The whole company was in on it and couldn't care less what they were doing to a good customer. Decisions like this one tell you a lot about the character of the people who run this company. They'll get you if they can without a second thought.
We had flood damage due to a burst angle-valve and used ServiceMaster as a program contractor through AllState. Quality of work was poor with majority work sub'd out; most subs only worked Friday or weekends to fit in work; and almost every aspect of the project had to be repeated about 3 times for poor quality. In the end, project took 8 months when originally quoted for 3 months and ServiceMaster refuses (blocked my phone #) to take any of my calls to get things closed out walking off the job without completing items promised.
Javier was awesome! He came out right away and set up dehumidifiers and fans in two areas that were wet. He came back every day to check on the equipment and the moisture amount. Javier did more than we expected and always with a positive attitude. We would highly recommend ServiceMaster Restoration and would use them again in a heartbeat, although we hope we never have to! Thank you ServiceMaster! Jim and Nancy Hughes
Following a high pressure hot water line break my master bath and bedroom were flooded with hot water. I made several calls to another restoration company with green vehicles and they never responded. I then called Service Master EMT and they responded immediately. They removed the water and installed multiple fans to dry out my carpeting and walls. They were very efficient and considerate of the property. The visited daily to check the progress. I own an insurance agency in Woodland Hills and this type of loss occurs on occasion. When the opportunity arises I will refer all of our similar client's claims to Service Master EMT. Chuck Underhill
The service we received was outstanding. All of the people who were involved did a great job. Brittiany Bower did the work up for the damages and the workers, Faustino, Ivan and others were just so professional and did such a great job. It was a devastating event we had in our beautiful custom home and we were so upset. They all were kind and understanding. While I hope we never have to use this service again, I would highly recommend them all.
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