ServiceMaster by Monroe Restoration

3707 Transportation Dr, Fort Wayne, IN 46818, USA

About ServiceMaster by Monroe Restoration

3.7 / 5

from reviews

Is this your business?

    Jeremy West
    January 23, 2023

    My opinion may be biased and seen as disgruntled as I was a former employee for Monroe restoration. My employment lasted a total of 3 months as a carpenter. My position was terminated because a customer had an interior water leak inside of the structure of their home. I had very little to no knowledge on the situation and was still in training and just did as I was told to do as I was hired without any experience at all. My position was terminated because I did not turn the water off even tho we reached out to management right away about the leak and nobody told us what to do and or even give us direction to resolve the issue. The damage was already there and we did not see any active leaks. Upon my termination Jerry Fair, the guy who hired me, fired me and gave me very little reason and would not even have a conversation about the situation claiming we cost the company 3k but the damage was already there upon arrival. I was told i didn't shut the water off. Mind you I'm still in training and have no experience in this field. I was hired as a carpenter not a plumber. The damage was all internal and I was only following orders from the guy training me. Who's actually a great carpenter and awesome worker ( also not a plumber) Besides all of that working for Monroe was rather annoying, I've read all of the previous reviews and can relate to a lot of the 1 star ratings as they are very unprofessional, zero communication, zero empathy and no compassion for peoples homes and or their employees. They are unorganized and very irresponsible in the start to finish process of somebody's home. Of the 3 months I have been there I have heard nothing but complaints about the company from clients and I couldn't agree more. Now I can also say that the five star ratings are well deserved because the water tech team boys are awesome! Very professional and very kind but that's where the professionalism stops. Those guys deserve every rating they have and more. My advise to you, if you have a water leak the water techs guys will be awesome, if you have any other issues, such as storm or fire damage do not call Monroe unless you want your projects to drag out for months and months. On average customers that were not satisfied ( I've talked to a lot of them) were around the 6-9 month area with getting their homes somewhat put back together. End of rant. - Jeremy west Former carpenter for Monroe

    Owen Fischler
    April 11, 2018

    Everyone at Monroe Restoration was terrific. They remodeled our old tired bathroom and turned it into exactly what we wanted. We could not be more pleased! They just transformed our bathroom! Thank you everyone.

    Matt Lantz
    December 14, 2022

    A car had hit our house in the morning. Servicemaster was there that afternoon and had the damage covered before they left. Trent and Zach did an expedient and professorial job.

    Aaron Gernhardt
    December 08, 2022

    Rayden, Noah, Zach and Trent were rockstar who performed their job at a high level while showing professional courtesy and compassion!

    Mallory Pruden
    November 17, 2022

    Trent, Noah, Zach, and Rayden all did a phenomenal job. From start to finish everything was very professional. I would absolutely recommend this company to anyone in need of this type of work done.

    ServiceMaster by Monroe Restoration

    Our Address

    3707 Transportation Dr, Fort Wayne, IN 46818, USA


    If you don’t see your business in the directory and you would like to add it, please click here.