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I highly recommend Same Day Restoration without hesitation! Their team expertly managed every aspect from beginning to end. Following a slab leak that caused considerable damage to our home, Same Day Restoration efficiently handled content removal, wet material extraction, room drying, and repairs. I want to express my gratitude to Casey Elliott for his exceptional expertise and professionalism throughout the process. He skillfully navigated the insurance approval and settlement procedures, significantly reducing the stress of the situation. In summary, I was thoroughly impressed by the company's performance.
Highly highly recommend them!! Same Day Restoration really lives up to it's stellar reputation on all fronts! I am really lucky to have found them for my flood mitigation and restoration needs! Casey Elliott is the manager that I have been working with, and oh boy what a pleasure to work with him!! He not only was highly professional and transparent, but also has gone the extra mile to guide and educate me in every single step of the process! This has really helped me especially since my insurance company has given me such a tough time since day 1. He was able to navigate me through the claims process successfully by getting it approved in a timely fashion and with the right estimate to get the job done while my insurance company was cutting all the corners to save every penny! They use the same estimating software as all the insurance companies which makes the process quick and easy as it’s the only language insurance company speaks. A huge shout out to Casey Elliott!!! Overall, they really deserve a 10 star rating and I am not exaggerating!!
I just finished firing this company. They did promptly come out to assess the damage and that was where the promptness ended. Every time they said they would do something, be it call me back, get drying machines to us, or tarp our roof, we wouldn’t hear from them. Connecting with them took countless phone calls to dispatch for every step, and they dragged their feet every step of the way. Based on some comments from the field agent, I also suspect fraudulent billing practices. 0/10. Comically unprofessional.
We had a leak in our master bathroom that went through the walls to the lower level kitchen and dining room. The clean up and dry crew did a great job. From the start we had issues with communication and follow through with Same Day. They often did not respond or show up when they said they would. The work often had to be redone many times, especially replacing and fixing the kitchen cabinets. I finished several of the projects myself due to the slow response of the company. There are still outstanding issues that were not resolved. Our home was NOT put back in a similar / equal state. There was a lack of professionalism when we made a complaint about work not being done, or being done incorrectly. They did not use professional plumber for plumbing jobs, not did they use professional cabinetry people for the cabinet replacement. The amount of times they had to come back was ridiculous. We were also never given a straight answer on costs. That said, the granite installers and the tile installers were top rate.
We woke up one morning to a few inches of water in our living room. Chris was sent out, and really helped us through a difficult time. Chris was generous with his knowledgeable advice on what to do when I was at a loss. He helped me navigate what to do when my insurance didn't cover things as well. I was in a bad spot, and because of this company quickly sending someone out I feel much better about the situation. So grateful and would use again 10/10.
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