Rumsey Construction & Restoration of Charlotte

3605 Latrobe Dr Suite H, Charlotte, NC 28211, USA

About Rumsey Construction & Restoration of Charlotte

4.8 / 5

from reviews

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    Peter Lass
    -
    March 05, 2024

    Rumsey came to our aid and did a GREAT job fixing our disaster from a water leak. Our bedroom and bathroom are better than ever.

    Logan Leverage
    -
    June 07, 2024

    We had a terrible experience with water mitigation out of Rumsey’s Columbia, SC office that resulted in a 4+ month delay on repairs and extremely heightened scrutiny from our insurance company (USAA) on Rumsey’s estimates. After conversations with Rumsey’s leadership our project was transferred to Stephen in the Charlotte office and he went above and beyond to get our repairs completed quickly and competently. He, along with Ishmael (crew) and Reeves (materials) was very communicative, clear, and took our concerns and questions seriously. We are very grateful for Stephen’s diligence and kindness during a stressful time, and for getting us back into our living areas after a long 7 months. We recommend him strongly! However, we do caution those with USAA insurance that despite being listed as a “preferred vendor”, in our experience the relationship between them and Rumsey was poor and highly scrutinized, and will result in delays.

    Paula Carnahan
    -
    June 13, 2023

    We discovered that we had a slow leak in our master bath - the toilet line. By the time it was discovered, much damage had been done. Our insurance company recommended Rumsey. From the moment we met Michael Fulbright and Ismael Schinemann, we felt we were in good hands. During the mitigation process it was also discovered that our shower pan had been leaking for quite some time. This affected the subfloor, the adjacent master closet, as well as a part of our bedroom hardwood floor (no wonder I was beginning to smell mildew!). With all this and after several months, we now have a completely new bathroom, a new closet wall, new hardwood floor in the closet, refinished hardwood floor throughout (it is one continuous floor), new duct work. Michael, Ismael and their crews were wonderful - very professional, courteous and considerate. They were easy to get in touch with, too, which is very nice when questions and problems arise. Oh, don't get me wrong, there were some bumps along the way - timing issues, a snafu with the plumbers who were putting in our new tub, some insurance issues, some miscommunication here and there. But all in all, these guys were very good. The final cleaning crew was wonderful, too! (my windows, blinds, and built-ins haven't been this clean in a while!) It was obvious they all take pride in their work, and they wanted us to be completely satisfied.

    S Iren
    -
    April 12, 2024

    Mike and Ishmael were fantastic. We had an excellent experience with their teams. Mike was communicative and attentive, which was really helpful in dealing with our insurance company. The crew was professional. They did an excellent job remediating our water leak in the house. They also restored everything to perfect condition, worked with our insurance, and communicated clearly. They were professional and transparent which made working with them comfortable for me. When they finished, they sent a cleaning crew to clean the house. Did an amazing job, was very responsive, and provided great suggestions. I would hire them again in a heartbeat. Highly recommended…

    Mandrile Young
    -
    March 18, 2022

    Professional, responsive and understanding is what comes to mind. They performed the work, followed up appropriately and called the crew back to redo anything not up to standard. When my insurance company refused to pay and made me jump through hoops, they helped me with resubmitting documentation, answered after hours text messages from me and coordinated with my adjuster. The service level was unbelievable. I can’t say enough about Rumsey and it’s staff. A big thank you to Mike, Damien and crew as well as the office staff for being patient and professional even when I had to say, “no , I don’t have the checks yet “, multiple times for weeks. Thank you!

    Rumsey Construction & Restoration of Charlotte

    Our Address

    3605 Latrobe Dr Suite H, Charlotte, NC 28211, USA

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