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About Rumsey Construction & Restoration of Charlotte
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We had a dishwasher leak over time that caused extensive floor damage. From mitigation to restoration Rumsey C&R did a great job. As project manager of the restoration, Stephen Appell kept me well informed of the process and coordinated with the construction crew to ensure timely repair. Reeves Harvey coordinated selection of the new flooring and paint and was great to work with. Charles (I don’t know his last name) brought in a great crew of well skilled people. They performed the work quickly, neatly and the kitchen looks fantastic! Thank you men for taking such good care of us.
When an unexpected leak hit our home, Trey was exactly the kind of person you hope to have in your corner. From the moment we reached out, he was responsive, calm, and genuinely supportive — which made a stressful situation much more manageable. What really stood out was how willing he was to go above and beyond — including helping us navigate the process with our homeowners insurance company. He made sure we had the information and documentation we needed, answered every question clearly and knowledgeably, and never made us feel like we were on our own. Throughout the whole process, Trey was professional, prompt, and communicated consistently. If you're dealing with restoration work and want someone who will actually show up for you, Trey and the team at Rumsey Restoration and GC are the real deal. Highly recommend. Thank you, Trey.
I own a condo in Uptown and recently had water damage, and a friend of mine recommended I call Rumsey. Josh came out and truly handled everything from drying, mediation and demo to making sure the reconstruction was exactly how I wanted it . His professionalism and communication were top-notch. Every time I called, he answered, which made an incredibly stressful situation so much easier. He went above and beyond to make sure all of my needs were met and that nothing fell through the cracks. This is not your fly-by- night restoration company. I couldn’t have asked for better service and would highly recommend Rumsey. A special thanks to Josh and the entire team. I would absolutely recommend Rumsey to anyone dealing with water damage.
Holden lead the restoration process for a shower leak we recently had. He was super professional and helpful. This was our first time dealing with an experience like this and he patiently walked us through the process, timing, and things to expect. Would recommend him and Rumsey to anyone in need.
I’ve waited about 7 months to post a review to ensure I captured any pending items. My project was completed in November of 2023 and I worked with the Charlotte office. I had water damage in my kitchen and bathroom directly above the kitchen. Rumsey helped with water damage repair and renovations. Here are the pros: - My contacts at Rumsey were Mike and I Gallardo (I think that was his name) and they were both great - Gallardo helped with water damage. He was the first person I met from Rumsey. He was very informative, respectful and thorough. He inspected the house for water damage and set up machines to begin the drying and microbial treatment process. -Mike was the project manager. I dealt primarily with him. Mike had good communication. He dealt directly with my insurance and followed up with them proactively. He was also very professional and knowledgeable. Through Mike, I also dealt with Ismael. Ismael was actually doing the work. Ismael’s crew was great. Cons: - Towards the beginning of this process (after I had given an initial payment) Mike was out on vacation. Mike did inform me of this when the process started and he provided me with contacts at Rumsey that I would be dealing with during his absence. My issue is that I didn’t hear a word from his backup (while Mike was out). After almost 3 weeks of no communication from Rumsey I gave them a call (this was after I emailed them). The front office person (I think her name was Jessica) was not helpful at all and was not interested in getting me in touch with anyone from Rumsey that could provide an update. My concern was that I was being scammed. Imagine giving down a significant amount of money and then receiving party goes missing. I did eventually hear back from Mike’s back-up but his update was not satisfactory (this is the reason I did not give them a 5 star review). I decided to be wait a few more days for Mike to get back and get an update from Mike. Thankfully, I did immediately hear back from Mike once he returned. Review on the work performed: The restoration and renovations went great. I am happy with the end results. There were a few hiccups along the way however Mike and Ismael took care of everything. All of the workers were very respectful and professional. Other things to note: Dealing with insurance takes a long time. My claim was filed late July and the entire process was not approved until October or so. Rumsey did work on the water damage during the waiting period. Once insurance approved my claim then the process moved along. They started in October and finished in November. I was happy with how long it took Rumsey to complete the project. Here’s a list of items that they worked on - removal of anything with water damage (wall- kitchen and bathroom, cabinets, tub), removal of tile floor, removal of remaining cabinets, removal of kitchen island, moving water supply from point A to point B, installing new floor, cabinetry, stairs, kitchen island, countertops, kitchen sink, existing vanities and toilets. Overall review, if I could work with Mike and Ismael again then I would go with Rumsey.