We discovered that we had a slow leak in our master bath - the toilet line. By the time it was discovered, much damage had been done. Our insurance company recommended Rumsey. From the moment we met Michael Fulbright and Ismael Schinemann, we felt we were in good hands. During the mitigation process it was also discovered that our shower pan had been leaking for quite some time. This affected the subfloor, the adjacent master closet, as well as a part of our bedroom hardwood floor (no wonder I was beginning to smell mildew!). With all this and after several months, we now have a completely new bathroom, a new closet wall, new hardwood floor in the closet, refinished hardwood floor throughout (it is one continuous floor), new duct work. Michael, Ismael and their crews were wonderful - very professional, courteous and considerate. They were easy to get in touch with, too, which is very nice when questions and problems arise. Oh, don't get me wrong, there were some bumps along the way - timing issues, a snafu with the plumbers who were putting in our new tub, some insurance issues, some miscommunication here and there. But all in all, these guys were very good. The final cleaning crew was wonderful, too! (my windows, blinds, and built-ins haven't been this clean in a while!) It was obvious they all take pride in their work, and they wanted us to be completely satisfied.
Christian has been phenomenal to work with throughout the entire water mitigation process! Rumsey was referred to me for water damage in my kitchen. Christian was super responsive from the beginning, professional, extremely knowledgeable in collaborating with insurance, and always made time whenever I had questions. The demolition team of Kyle and Will have been fantastic to work with and completed excellent work and thoroughly explained each step to me. I am extremely impressed with Rumsey Construction & Restoration and would highly recommend their services!
In the field of water mitigation, Rumsey distinguishes itself through exceptional service and expertise. Their dedication to providing quick and efficient solutions ensures prompt and professional handling of water-related issues. Furthermore, Cody’s participation contributes an extra layer of excellence.
Professional, responsive and understanding is what comes to mind. They performed the work, followed up appropriately and called the crew back to redo anything not up to standard. When my insurance company refused to pay and made me jump through hoops, they helped me with resubmitting documentation, answered after hours text messages from me and coordinated with my adjuster. The service level was unbelievable. I can’t say enough about Rumsey and it’s staff. A big thank you to Mike, Damien and crew as well as the office staff for being patient and professional even when I had to say, “no , I don’t have the checks yet “, multiple times for weeks. Thank you!
Highly recommend Rumsey Restoration. I have used them a few times for different reasons. Recently had my toilet over flow and ruin the flooring in my bathroom and they were amazing! Answered all my questions and concerns and had great communication. Cody, Justin and Caleb were all knowledgeable and very kind.
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