Roto-Rooter Plumbing & Water Cleanup

Irene Okuda

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November 06, 2022

Joseph did an outstanding job of repairing 2 toilets; he was knowledgeable, courteous, efficient and very easy to work with. I would work with him again. I would also like to commend the behind-the-scenes staff on the phones. They are very friendly and provided great customer service. Lynn in Dispatch helped me out so much as well! I have been coordinating repairs for a condo unit; she is an excellent listener, speaks calmly with assurance, is very knowledgeable, and I felt I was in good hands and valued as a customer with the care she provided. I appreciate and would recommend Roto-Rooter to anyone in need of plumbing services!

Bruce Shiramizu

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December 18, 2022

The efficiency and timeliness of the service call was outstanding as was the work that was completed by Brad and his colleague to unclog the main line. However, the follow up which we were told was arranged for the camera sweep of the main pipe that was cleaned has been very frustrating. We were initially informed that the appointment was made for 1-2 days and that we would be called. No call was received and when we checked, we were told that the follow up appointment was not made. It was rescheduled and we were subsequently informed that the follow up call was "dropped" and not arranged. We are now waiting for the third attempt for the follow up visit which has to be rescheduled even one more time. We have had to initiate all of the follow up calls. No one call to inform us of the status of any of the presumably follow-up appointments. Once Raul was able to arrange for the follow up visit, he was very professional and efficient. He was informative as well. The post-cleanup lack of communication at the office and dispatch service is what downgraded the rating for the service. The personnel who came to the site were great.

Chad Middlesworth

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November 29, 2022

Free flowing drains within a couple hours:) Very professional with easy communication and fast service. Torey came quickly with shiny tools and a pleasant attitude. The cost was reasonable with a 30 day guarantee. A great business for drain cleaning

D Takata

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November 12, 2022

Eddie from Rotor Rooter arrived, he was very professional, polite, and unclogged our kitchen sink in less than an hour. He is a very pleasant man and knew his trade and also provided his professional advice in how not to clog our sink again. I would highly recommend Eddie to anyone.

KELVIN OGATA

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September 07, 2022

Sent remarks after the service. Simply put, the tech, Joseph did an excellent job clearing my washer drain. He was professional, yet very personable! I can't say the same for their admin/dispatch system as the online scheduling and the email reply from them was different. Their timing of sending a tech was off! Otherwise, I'll continue to use RotoRooter as their techs I've worked with are really good at their jobs.