Roto-Rooter Plumbing & Water Cleanup

5711 F St, Omaha, NE 68117, USA

About Roto-Rooter Plumbing & Water Cleanup

4.7 / 5

from reviews

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    Katie Fink
    -
    February 14, 2024

    My service was 100% professional, competent, respectful, safe, and timely. I needed service completed day of & on a Saturday. The entire team responded to our plumping issue quickly. They were all great at their jobs and got everything fixed within 2 hours. Thanks again! I highly recommend!

    Paige Baughman
    -
    April 02, 2024

    Do not recommend. We have sewage back up in two drains downstairs, thankfully nothing too extreme. So we called Roto Rooter and they first sent a mitigation guy, all was good there, next came the tech who told us based on our description of issues we needed to snake the main line as well as the shower drain. We were told the first was $395.00!!!!!! Second drain was supposed to be 30% off $395 which is INSANE, us being first time home buyers who recently moved in didn’t want to wait or risk anything as they made this sound so serious. Next the tech says he did not find anything in the main line and in comes the “Supervisor” who was clearly just a sales rep. He ran the camera down and proceeded to tell us we needed a pipe “reinstatement” quickly quoted us $2375 and started rambling payment options with us and utilizing every scare tactic he could pull out of his hat to manipulate us into trying to sign his documents. All said and done, we did not receive the camera footage, our issue is NOT resolved now we have to call another plumber, we paid $700 for NOTHING and hours of our time and a mess left in our bathroom. Called customer service today about the experience, and was told the call would be escalated and returned. No one ever bothered to call back. 0/5, one star isn’t deserved.

    Amanda Bista
    -
    February 28, 2024

    Had my main sewage line backup, they were out in my small town within about an hour after my call. Turned out an internet company had bored a hole through the sewage line, Troy was extremely helpful in walking me through everything. He was communicative, empathetic, and informative. His patience with me at midnight was amazing, as I was beginning to fall asleep on my feet! Would recommend this company for your repair work, especially if you get Troy, any day and every day.

    Cristina Sullivan
    -
    January 18, 2024

    Bob and Matthew from Roto-Rooter were both very knowledgeable, personable and professional. As well as the field supervisor Eric and Tanner another technician that came out. I give them 5 stars. However before today I was frustrated with the company due to having a confirmed appointment between 2-6 pm to then be told they don’t dispatch anyone out after 5pm. So why then would a company send an appointment confirming times between 2-6pm? They don’t give updated confirmation emails with the new time when the company cancels or can’t make it out. Then I spoke with a dispatch manager who also couldn’t provide a confirmation. After these questions they called to follow up on delayed service multiple times and also made sure to state that someone will be there before 5pm and if anything happens they will keep me informed. This was a vast improvement. So I’m thankful for that course correction so long as that is the standard. Thanks for your overall helpful team in this crazy busy time with fair pricing and sub-zero temperatures.

    Kori W
    -
    February 23, 2024

    Highly recommend Roto-Rooter. I had a sewage overflow in the basement and they were out within 2 hours on a Saturday evening and had it cleared fairly quickly. The damage assessment process was very smooth and they help navigate conversations with insurance if needed. Mitigation was prompt and meticulous. Everyone was professional, on time and on top of communication. I won’t hesitate to call them again.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    5711 F St, Omaha, NE 68117, USA

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