Jeremy was amazing! He was very knowledgeable and resolved my issue in a timely manner. He checked in with me throughout the entire process to make sure I understood what was going on and was comfortable with the work. He cleaned up the space very well before leaving and was just a kind person overall. Anyone who uses this service will be lucky to have Jeremy complete the call. Very professional and did great, clean work.
I had a kitchen sink clog and overflow while I was out at work so I came home to a bunch of water on the floor. I immediately gave them a call and they had a tech dispatched quickly. Joe was great to work with. Super professional, friendly, and easy to work with. He explained what he saw, what the problem was, and got the issue resolved quickly. He followed up to make sure I was taken care of after the clog was cleared. I felt he was looking out for me during it all and I appreciated the help big time.
Nathan was amazing. Extremely professional, great attitude, an all around delight to speak with. He was very knowledgeable about the questions I asked and about what he was doing. He explained what he was doing and what his plan was to fix the problem. This was my first experience with Roto Rooter and I will absolutely be calling them for any more of my plumbing needs. Fair pricing and fantastic customer service. Thanks for the great experience!
We used Roto-Rooter for a drain clog that turned out to be more of a plumbing issue than we had anticipated. The plumber (Bill) and Drain Clog expert (Craig) both serviced our kitchen sink drain. They were both extremely professional, courteous, on time, and did an excellent job. We were able to get an appointment the next morning (the drain issue occurred late Friday night), which was great!
I called on a Sunday night (8pm~) after noticing a broken valve underneath my sink that had a slow drip. They scheduled me for a morning to 1pm window on the next day (Monday). The service rep wasn't able to make it until noon on Tuesday, but the dispatch called me twice on Monday to update me and let me know what's going on with them not being able to make it that day. Pricing was transparent ($319/hr at time of writing before the $75 can discount), and it was fixed within the hour. Brad, my service rep, was super knowledgeable and definitely had my best interest in mind.
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