Ruben and Jay were courteous and professional. Their knowledge and skills enabled them to quickly diagnose the problem. They had to locate specific parts to complete this job due to the age of my home. They persisted until they had what was needed. I appreciate that they were quick but not rushed! They provided top notch service and did so with care!
Fi K
-
February 17, 2023
Matthew (dispatcher) was awesome because he got me connected to Roz. Roz was a breath of fresh air and a godsend because she had a water vacuum and because she knew what needed to be done next; so often in crisis situations it is hard to know what to do next and all I had to do was just put my trust in her and I knew everything would be okay. Art was fantastic and on time. Eithan and Romeo were energetic and punctual. And Greg was cheery. It really seemed like everyone wanted to do what they were doing. It didn't seem like anyone was feeling negatively. Honestly I couldn't have asked for a better experience during a situation in which my stress levels were pretty high. I don't know what the magic ingredient is but they definitely are a team of people who work really well together.
M. Orellana
-
September 27, 2022
We had to utilize the after hours services since of course problems only want to happen after 5pm! That said the service was no muss no fuss, timely, and to me worth the price since years of hand snaking and drano couldn't dislodge the ten years worth of hair that came out of my shower and sink! The tech Phillip was super professional and easy going and explained everything thoroughly so we knew what we were signing up for. Not the first time using roto rooter and def won't be the last, they always get the job done.
Chao Chen
-
December 17, 2022
Ricky gave us a good price and went the extra mile to get the roots out of our pipe. Ricky has funny sense of humor too. He was professional on what he does
GS GS
-
December 06, 2022
Theo from Roto Rooter was exceptionally good!! Very professional very knowledgeable!! Assessed the issue right away clearly explained the options, went out the way to fix plumbing clogging issue very quickly! Thanks a lot Theo!!
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2078 Walsh Ave c1, Santa Clara, CA 95050, USA
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Ruben and Jay were courteous and professional. Their knowledge and skills enabled them to quickly diagnose the problem. They had to locate specific parts to complete this job due to the age of my home. They persisted until they had what was needed. I appreciate that they were quick but not rushed! They provided top notch service and did so with care!
Matthew (dispatcher) was awesome because he got me connected to Roz. Roz was a breath of fresh air and a godsend because she had a water vacuum and because she knew what needed to be done next; so often in crisis situations it is hard to know what to do next and all I had to do was just put my trust in her and I knew everything would be okay. Art was fantastic and on time. Eithan and Romeo were energetic and punctual. And Greg was cheery. It really seemed like everyone wanted to do what they were doing. It didn't seem like anyone was feeling negatively. Honestly I couldn't have asked for a better experience during a situation in which my stress levels were pretty high. I don't know what the magic ingredient is but they definitely are a team of people who work really well together.
We had to utilize the after hours services since of course problems only want to happen after 5pm! That said the service was no muss no fuss, timely, and to me worth the price since years of hand snaking and drano couldn't dislodge the ten years worth of hair that came out of my shower and sink! The tech Phillip was super professional and easy going and explained everything thoroughly so we knew what we were signing up for. Not the first time using roto rooter and def won't be the last, they always get the job done.
Ricky gave us a good price and went the extra mile to get the roots out of our pipe. Ricky has funny sense of humor too. He was professional on what he does
Theo from Roto Rooter was exceptionally good!! Very professional very knowledgeable!! Assessed the issue right away clearly explained the options, went out the way to fix plumbing clogging issue very quickly! Thanks a lot Theo!!