Kendall is such an amazing worker!! He went above, and beyond to help me understand our water heater issue, and helped me fix it at a very low cost. I definitely will keep him in mind when I purchase my own home. Thank you, Kendall!!
Way over-priced. They do not give out estimate over the phone, they only provide estimate when the technician arrives. The technician who came over is nice, but was quoting $650 to replace a thermocouple for the water tank, which was much higher than other repair services. Also, they charge a $150 service fee for coming to give customers an estimate quote, so first off the customer won't be able to know the price until they come, and you gotta pay $150 once they arrive, even if they did not perform any repair.
Had a clogged toilet and called Roto-Rooter, and they were able to send a tech out within two hours. Alex S. was super fast and professional, and identified the issue with the toilet pretty quickly (spoiler alert, he ended up having to do a full re-installation). Definitely going to be using them again for plumbing issues.
Alex was very responsive on short notice and helped us fix our hallway bathroom toilet for us to move into our new house. He has professional, honest and did a great job! He even went into the crawl space under the house to do a visual inspection. We appreciate the service very much!
Kitchen sinks backup right after Labor Day, tried to find the clot but it was in the pipe going into the wall. Scheduled an early morning appointment with Roto-Rooter. Plumber Keith came out and figured out what needed to be done and gave me a reasonable quote which I agreed. He had to cut into the pipe to get at the clot and an hour later I heard the wonderful sound of a cleared drain. He also explained to me what need to do on a regular basis to keep it clear. In this case need to increase water flow periodically to keep it clear. Thank you for the great job and for swiftly resolving the issue. Definitely will call them again if there are more issues.
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