Plumber came to fix a routine drain clog. Did not put down a sheet or anything while working and spilled grease on my hardwood floors (picture 1). He then used baking soda and vinegar to clean the hardwood, resulting in a huge amount of staining (picture 2). A quick Google search says using baking soda and vinegar on wood is a horrible idea and can do permanent damage, so I am in disbelief that he did this, likely ruining my floor. Called roto rooter last night to log a complaint and haven’t heard back yet. Extremely unprofessional and disappointing. Really hoping they make this right, because this service, for which I was charged $585(!), is unacceptable.
Farrah Dawson
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October 13, 2022
Mike and his co-worker were amazing. They wouldn't quit until they fixed my toilet clog issue. They are hard workers and very polite and arrived earlier than expected and provided excellent service. I will definitely use this service again and will be requesting them!
Linda Monahan
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March 19, 2023
Our Service Technician, Mike, was very personable and courteous. He explained very plainly what needed to be done and got right to it. The issue was fixed in
Melissa Pirraglia
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October 10, 2022
Very responsive company - was able to get service technicians quickly. The plumbers who came to our home were professional, courteous, and patient. They were able to identify our issues, resolve for the interim, and provide quotes for the long term solution. I would recommend them to others and would call again for our needs.
Matt Hossan
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January 02, 2023
Repair man was fantastic. Price was at the high end of what I expected, but it seems the tech had little control over what roto rooter charges. He was honest and upfront with costs and worked with me to solve the issue for the lowest price he could. Work was done well. And in a timely manner.
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Plumber came to fix a routine drain clog. Did not put down a sheet or anything while working and spilled grease on my hardwood floors (picture 1). He then used baking soda and vinegar to clean the hardwood, resulting in a huge amount of staining (picture 2). A quick Google search says using baking soda and vinegar on wood is a horrible idea and can do permanent damage, so I am in disbelief that he did this, likely ruining my floor. Called roto rooter last night to log a complaint and haven’t heard back yet. Extremely unprofessional and disappointing. Really hoping they make this right, because this service, for which I was charged $585(!), is unacceptable.
Mike and his co-worker were amazing. They wouldn't quit until they fixed my toilet clog issue. They are hard workers and very polite and arrived earlier than expected and provided excellent service. I will definitely use this service again and will be requesting them!
Our Service Technician, Mike, was very personable and courteous. He explained very plainly what needed to be done and got right to it. The issue was fixed in
Very responsive company - was able to get service technicians quickly. The plumbers who came to our home were professional, courteous, and patient. They were able to identify our issues, resolve for the interim, and provide quotes for the long term solution. I would recommend them to others and would call again for our needs.
Repair man was fantastic. Price was at the high end of what I expected, but it seems the tech had little control over what roto rooter charges. He was honest and upfront with costs and worked with me to solve the issue for the lowest price he could. Work was done well. And in a timely manner.