Roto-Rooter Plumbing & Water Cleanup

6321 7th Ave S, Seattle, WA 98108, USA

About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

Is this your business?

    Kevin Williams
    September 19, 2023

    It’s important to know Roto Rooter is a big company with high overhead costs. After clearing an emergency main line blockage, they send their scope plumber the next day to sell you on an extremely overpriced solution to the problem. After rejecting a $15k spot repair that was “extremely urgent,” they tried haggling on the price which tells you they were prepared to take me for a ride had I accepted. I got 3 quotes from local plumbers who all did their own scopes and the prices came in between $5-6k all in. None of them tried to tell me it was an emergency to be take care of immediately like Roto Rooter did. Both technicians were fine on a personal level, just know the business model puts pressure on them to take more money out of your pocket than is necessary.

    Kate Riffle Roper
    September 09, 2023

    I was in trouble and needed help. Roto Rooter was exceptional. Kenny arrived within the hour and started working the problem. Instead of one big problem it was a bunch of little ones that would have grown to a HUGE problem. He chased down and fixed every one. Thank you! Thank you! Thank you! Kenny was EXCEPTIONAL.

    Hirsch Singhal
    July 07, 2023

    They were able to come by within 48 hours of me setting up an appointment online, and likely could have earlier except that I wasn't available the following day. They were up front about a 99 dollar service fee to come over, but wouldn't give price estimates, despite having a dedicated pricing sheet per type of repair/installation. When Florin arrived, he was very open and up front with the pricing set by corporate (too expensive for my needs, several x more than the cost of the item being fixed). He was fantastic though, and did help me understand how to fix the problem (3 minutes with an allen wrench) - I'd call him again in a heartbeat should anything else go wrong. Overall I'm happy with the service and Florin, but unhappy with Roto-Rooter Corporate's handling of price transparency.

    Mark R. Livingston
    August 18, 2023

    An absolutely satisfying experience. Nick and his crew were on time, professional and courteous, and took care of my problem immediately. I couldn't be happier I called, and will again if I have the need. Top shelf professionals - kudos all around!

    Ben Yu
    February 02, 2023

    If I could give 0 stars I would. Short Story: Two technicians tried to up sell me on a $1000 faucet replacement. 560 for labor and 400 for sink (before tax). I fixed the problem myself for free after technician told me that faucet spray hoses aren't sold separately. Also charge $110 just for a diagnostic. Long story: I noticed leaking from my kitchen sink spray hose. Figured the spray nose needed repair or tightened and it was an easy fix they could figure out. First person they send (after being 2.5 hours late) tells me without even seeing it, "you should just replace the entire faucet. " He takes a look at it and says I don't have experience with this model faucet. I had to wait another day for them to send a "more experienced" second technician, Fernando, who quoted me $560 just for labor, but I could save $400 by buying my own replacement faucet. He told me straight that there was no way to fix the faucet hose without disconnecting all the hoses and installing a new faucet. Well Kohler sells the spray hose for 10 dollars, they sent it to me for free. I have zero experience with plumbing and I fixed it in 2 hours after watching a few YouTube videos. That means they were willing to charge me 560 dollars for what would have taken them 30 min. Red flags all around.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    6321 7th Ave S, Seattle, WA 98108, USA


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