Roto-Rooter Plumbing & Water Cleanup

6321 7th Ave S, Seattle, WA 98108, USA

About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

Is this your business?

    jake mahoney
    -
    March 16, 2024

    We had a drain at the bottom of a slope in n our driveway that had stopped draining. RotoRooter came the day after my call and the technician was knowledgeable, friendly, and efficient. He had everything working perfectly in very short order. I felt the price was reasonable and his experience was invaluable! We’re very pleased!

    Nick (VMC Management)
    -
    April 10, 2024

    I had a really poor experience with Roto Rooter. Technician came out to our site and ran the camera down the wrong line, yet still charged us $800 for the service. Did not provide pictures or video of the camera and was very rude to my maintenance technician. We eventually went with a different vendor who did the work correctly for half the price. I followed up three times with the central office about the issue, but never received a follow-up, so I am here now. I manage many commercial and multifamily properties throughout the state and deal with vendors on a day-to-day basis. Our metric for rating vendors falls into three categories: communication, competence, and honesty. Communication: I have left countless voicemails with the company and was promised follow-ups from supervisors that never occurred. For something as straight forward as being charged for an incorrect service, this should have been addressed upon the first call. Competency: The technician ran the camera down the wrong line and did not provide a follow-up report on the findings. We pretty much spend $800 and were left worse off than when we started. Honesty: We've used Roto Rooter in the past with mixed results. They will often do work without much explanation on the invoice as to how they arrived their costs and the follow-up on these concerns has been non-existent. While management only has so much control over the actions of their technicians, it is not a pleasant experience as a customer to be unsure of what you are going to get. Overall, Roto Rooter failed exceptionally on all three of these categories. As a long-time property manager in the area, I cannot in good conscience recommend them for plumbing services. UPDATE: Roto-Rooter promptly followed up on this review and I was put through directly to a lead manager who addressed the issue by the day end. While I still think this could have been dealt with much earlier in the process, I do appreciate the follow-up on this post.

    Lauren S
    -
    February 10, 2024

    **Be warned of their work ethic. Total scam. Called to have Roto-Rooter come snake a drain for a clogged bathtub. They claimed they couldn't get the snake to work, and therefore were going to have to cut open our walls and ceiling to get access to the pipes. (Which then I would have to hire someone else to come fix the drywall...) They quoted over $6,000 to essentially deal with a single clogged tub drain. Went out and bought industrial drain-o from Home Depot and it solved the problem.... I feel their quote was completely egregious and that others should be warned of their questionable integrity. It irritates me to no end when companies take advantage of people. Most would think this was their only option and be out their hard earned and vital savings or rack up credit card debt... disgusting.

    JOHN LATTA
    -
    January 23, 2024

    Giovanni and Mo are rock stars! Super fast and super professional. They cleared a clog in my main line under the house and shared a video with me afterwards showing the drain was now completely clear and clean. And they shared a helpful tip for keeping my septic tank filter clean. Thank you!!!

    Josh Johnson
    -
    January 24, 2024

    Our technician was very knowledgeable and patient with our lack of understanding. He educated us and put our minds at ease that he would figure out our problem (clogged toilet) and be able to assist with it. Ultimately he wasn't able to help us as it was a septic issue but he assured us he gave us his number if we needed a follow up after the septic was fixed by city and if we still had a clog issue. Very professional!

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    6321 7th Ave S, Seattle, WA 98108, USA

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