When I called, I was clear with what I needed, a replacement water heater. I was specific in the type and the size. I was told they would be there the following morning between 8 and noon. At 10:30 I was called and told he'd be late. I asked about the water heater and he said he may not be able to do it today. I said if he can't install it, then there is no point in coming. Then I got a call at 12:30 saying he'd be there around 1:30. When the plumber arrived, he was very helpful and attentive. He gave me a quote (which was higher than other quotes I had received) but he thought he could get one that day from the "warehouse". After a fair amount of time draining the old water heater (no fault of his!) I helped him by emptying buckets so he didn't "have to call a drainage technician and finish the job tomorrow after adding that to the bill". At the end of the day, I got a $600 water heater from Home Depot for over $3300. Yes, it was on a weekend, but I was clear with what I needed and feel it should have been half this cost. The plumber was great, and if he had his own business I wouldn't think twice about calling him directly. The good: service on the weekend. The bad: gouging and marking up a mediocre water heater.
Alex came to my home earlier Sunday morning to address sewage under my home. He had a clean up crew come out as quickly as possible to clean up the mess in my crawlspace. Due to scheduling, they were not out until the next day but that was well communicated. There was also great communication between the teams and Alex was able to return with Chris to begin repairs right after the clean up crew finished. Alex and Chris were able to identify the cause of the issue, show their findings and quote their work within an hour of ariving. They were then able to do the quoted work the same day to get my house back up and running. They provided great customer service and I'm more than happy with the work the provided.
Jesse showed up within an hour of our call. He was knowledgeable about our issues and offered several excellent suggestions going forward. He was thorough and went the extra mile to check out an additional area of concern. Jesse emphasized repeatedly his willingness to return if we have any further problems. He was very conscientious about leaving his work area tidy and clean. And he could not have been more friendly.
This is the third time I’ve used Roto-Rooter as I’ve been pleased with their previous work and this time was no exception. Our plumber Joe arrived on time and quickly explained his approach after listening to our issue. He then set about diagnosing the issue. Prior to fixing he explained to us the problem and gave us options to chose from. Once we confirmed our choice for fixing the problem he quickly set about performing the work and once done cleaned up the area before walking us through what he did. Overall a great service experience. Highly suggest using them.
Steve and Clayton were both so professional and helpful. We were very lucky to have them available quickly. They were able to detect the issue and solve the problem. Also, they gave us information about the current condition of our pipes and the options we had for fixing. I really appreciated their expertise and professional, friendly approach.
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