About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

Is this your business?

    Siva Narra
    December 06, 2023

    Don't trust this company. Only good thing is they come quickly, I think inorder to keep the job going away to some other company they keep come quickly. Lack of knowledge, I called in for my drain block they came and fixed it I had to pay 500 for that and the issue came back very next day they came back again and suggested to pressure clean the pipes and charged 900. Withn a week it happened again and this time they said its not because of the work they did but something wrong in floor drain and it's not covered in warranty. All these drains I am talking about are 1 feet away. I highly recommend not to trust them.

    Paul Schuster
    October 21, 2023

    I would definitely NOT recommend this company. On the plus side they did come out quickly, but on the flip side they walked away from the job when they could not guarantee that that it would be fixed completely. Why would anyone pay for something unless an actual issue was resolved? The technician couldn't articulate why it wouldn't go back to the way it was. I wasn't asking for a miracle, just a guarantee it would be the way it had been for 50+ years. I guess they are used to customers that don't mind if they do a half-baked job. Not to mention that the price was outrageous. Go anywhere else.

    Aaron Day
    November 18, 2023

    Do not do business with this company. Charged $5k more than discussed after estimator learned my insurance coverage (lesson learned). Talked as though it would be covered by insurance but took multiple phone calls with insurance company and (unanswered & unreturned) calls to Roto Rooter to arrive at solution. Total waste furniture sat in yard for a month before they came to pick up. Paid for drain line to be water-jetted with one year warranty. Backed-up again five months later and "fulfilled" warranty claim by showing up with an inferior cabling service. Backing up again 4 months later. Nightmare of a company to deal with.

    ahmad charife
    October 04, 2023

    Very unprofessional and a very disrespectful dispatcher. I called them yesterday and the gentleman I spoke to guarantee d me that someone will be at my place at 8AM and that I will receive a 7:30AM call to make sure I still need the plumber. No call No show. I received a call from them at 9:10AM informing me of an upcoming appointment, but when I was telling what I was told the day before she started talking to me like I owe her money. I'll wait to see how the service goes and will update. Also I have tried calling them at 8:20AM but I kept getting the message that I'm calling outside business hours.

    Jack Mashini
    October 28, 2023

    Basically got scolded by the tech because my 2yo daughter flushed a cloth down the toilet lol told me if it happens again they’re going to charge me extra. Def won’t use again. Very expensive snake job.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    42301 Mound Rd Ste D, Sterling Heights, MI 48314, USA


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