About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

Is this your business?

    Jason Nawrocki
    January 19, 2024

    Very un professional.. they came out on a Monday night to give an estimate which was extremely high and told me they would come back to do the work the next day between 3-7. They never showed and called me at 7:30 PM telling me the plumber got held up at his last job that I will be the first job the following morning at 8 AM so at 9 AM the next morning I still never heard something so I called the shop. They said his vehicle was in the shop getting repaired, he will still be on the way. They didn’t call unyil 3pm Letting me know that he would be on the way, so at that point I canceled ended up getting the job done for less than half the price

    Paul Schuster
    October 21, 2023

    I would definitely NOT recommend this company. On the plus side they did come out quickly, but on the flip side they walked away from the job when they could not guarantee that that it would be fixed completely. Why would anyone pay for something unless an actual issue was resolved? The technician couldn't articulate why it wouldn't go back to the way it was. I wasn't asking for a miracle, just a guarantee it would be the way it had been for 50+ years. I guess they are used to customers that don't mind if they do a half-baked job. Not to mention that the price was outrageous. Go anywhere else.

    Siva Narra
    December 06, 2023

    Don't trust this company. Only good thing is they come quickly, I think inorder to keep the job going away to some other company they keep come quickly. Lack of knowledge, I called in for my drain block they came and fixed it I had to pay 500 for that and the issue came back very next day they came back again and suggested to pressure clean the pipes and charged 900. Withn a week it happened again and this time they said its not because of the work they did but something wrong in floor drain and it's not covered in warranty. All these drains I am talking about are 1 feet away. I highly recommend not to trust them.

    Aaron Day
    November 18, 2023

    Do not do business with this company. Charged $5k more than discussed after estimator learned my insurance coverage (lesson learned). Talked as though it would be covered by insurance but took multiple phone calls with insurance company and (unanswered & unreturned) calls to Roto Rooter to arrive at solution. Total waste furniture sat in yard for a month before they came to pick up. Paid for drain line to be water-jetted with one year warranty. Backed-up again five months later and "fulfilled" warranty claim by showing up with an inferior cabling service. Backing up again 4 months later. Nightmare of a company to deal with.

    tracy welsh
    March 23, 2024

    They called 3 days in a row saying someone was going to call with a 4 hr window and they never called or showed up.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    42301 Mound Rd Ste D, Sterling Heights, MI 48314, USA


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