Jesse our technician, was an outstanding expert on not only the problem but our entire septic system. Is diagnosis of the problem was spot on. He trained us how to do some self repair. He was extremely thorough and followed the dictates of the guarantee perfectly.
Xun He
-
July 11, 2023
I just scheduled two quoting appointments for my plumbing issue so I could have some basic price comparison. The Roto-Rooter technician came to my door and asked me how many companies I had contacted, I felt strange about the question but still told him, then he made a comment saying he couldn't serve the quote estimate due to the other company also arrived(both just gave a few hours service window which I have no way to control), then he left. There was an electrician service team working on a light issue at the house overhearing the conversation, they later made a comment that he appeared very rude and unprofessional, what is wrong with getting a quote before making a decision for the repair?
I totally agree. What an arrogant service team the company has, I have used countless services in my life and this is the first time a service man told me he couldn't serve the quote appointment due to there is a second quote coming. Amazingly poor service and arrogant attitude! Attitude is very important, without a right attitude, the guy probably won't conduct a good repair work either.
Charmaine Napolitan
-
October 13, 2023
Great experience! Fast response to a leaky sink. Blake was very professional and courteous. He was thorough and explained options for repair. Highly recommend!
Ben Yu
-
February 02, 2023
If I could give 0 stars I would.
Short Story: Two technicians tried to up sell me on a $1000 faucet replacement. 560 for labor and 400 for sink (before tax). I fixed the problem myself for free after technician told me that faucet spray hoses aren't sold separately.
Also charge $110 just for a diagnostic.
Long story: I noticed leaking from my kitchen sink spray hose. Figured the spray nose needed repair or tightened and it was an easy fix they could figure out. First person they send (after being 2.5 hours late) tells me without even seeing it, "you should just replace the entire faucet. " He takes a look at it and says I don't have experience with this model faucet. I had to wait another day for them to send a "more experienced" second technician, Fernando, who quoted me $560 just for labor, but I could save $400 by buying my own replacement faucet. He told me straight that there was no way to fix the faucet hose without disconnecting all the hoses and installing a new faucet. Well Kohler sells the spray hose for 10 dollars, they sent it to me for free.
I have zero experience with plumbing and I fixed it in 2 hours after watching a few YouTube videos. That means they were willing to charge me 560 dollars for what would have taken them 30 min. Red flags all around.
Below is the quoted price and the spray hose that I replaced myself.
Eric Blake
-
August 07, 2023
Jesse was the best. He ensured my home’s cleanliness, was very up front about pricing, ensured he informed me of different steps he was taking all the way to completion. He was a complete professional and I would recommend his services to all of my friends.
Our Address
1130 140th Ave NE Ste 305, Bellevue, WA 98005, USA
Claim Listing: Roto-Rooter Plumbing & Water Cleanup
Please Login or Register an Account to Claim Listing
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Jesse our technician, was an outstanding expert on not only the problem but our entire septic system. Is diagnosis of the problem was spot on. He trained us how to do some self repair. He was extremely thorough and followed the dictates of the guarantee perfectly.
I just scheduled two quoting appointments for my plumbing issue so I could have some basic price comparison. The Roto-Rooter technician came to my door and asked me how many companies I had contacted, I felt strange about the question but still told him, then he made a comment saying he couldn't serve the quote estimate due to the other company also arrived(both just gave a few hours service window which I have no way to control), then he left. There was an electrician service team working on a light issue at the house overhearing the conversation, they later made a comment that he appeared very rude and unprofessional, what is wrong with getting a quote before making a decision for the repair? I totally agree. What an arrogant service team the company has, I have used countless services in my life and this is the first time a service man told me he couldn't serve the quote appointment due to there is a second quote coming. Amazingly poor service and arrogant attitude! Attitude is very important, without a right attitude, the guy probably won't conduct a good repair work either.
Great experience! Fast response to a leaky sink. Blake was very professional and courteous. He was thorough and explained options for repair. Highly recommend!
If I could give 0 stars I would. Short Story: Two technicians tried to up sell me on a $1000 faucet replacement. 560 for labor and 400 for sink (before tax). I fixed the problem myself for free after technician told me that faucet spray hoses aren't sold separately. Also charge $110 just for a diagnostic. Long story: I noticed leaking from my kitchen sink spray hose. Figured the spray nose needed repair or tightened and it was an easy fix they could figure out. First person they send (after being 2.5 hours late) tells me without even seeing it, "you should just replace the entire faucet. " He takes a look at it and says I don't have experience with this model faucet. I had to wait another day for them to send a "more experienced" second technician, Fernando, who quoted me $560 just for labor, but I could save $400 by buying my own replacement faucet. He told me straight that there was no way to fix the faucet hose without disconnecting all the hoses and installing a new faucet. Well Kohler sells the spray hose for 10 dollars, they sent it to me for free. I have zero experience with plumbing and I fixed it in 2 hours after watching a few YouTube videos. That means they were willing to charge me 560 dollars for what would have taken them 30 min. Red flags all around. Below is the quoted price and the spray hose that I replaced myself.
Jesse was the best. He ensured my home’s cleanliness, was very up front about pricing, ensured he informed me of different steps he was taking all the way to completion. He was a complete professional and I would recommend his services to all of my friends.