Roto-Rooter Plumbing & Water Cleanup

1130 140th Ave NE Ste 305, Bellevue, WA 98005, USA

About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

Is this your business?

    Ben Yu
    February 02, 2023

    If I could give 0 stars I would. Short Story: Two technicians tried to up sell me on a $1000 faucet replacement. 560 for labor and 400 for sink (before tax). I fixed the problem myself for free after technician told me that faucet spray hoses aren't sold separately. Also charge $110 just for a diagnostic. Long story: I noticed leaking from my kitchen sink spray hose. Figured the spray nose needed repair or tightened and it was an easy fix they could figure out. First person they send (after being 2.5 hours late) tells me without even seeing it, "you should just replace the entire faucet. " He takes a look at it and says I don't have experience with this model faucet. I had to wait another day for them to send a "more experienced" second technician, Fernando, who quoted me $560 just for labor, but I could save $400 by buying my own replacement faucet. He told me straight that there was no way to fix the faucet hose without disconnecting all the hoses and installing a new faucet. Well Kohler sells the spray hose for 10 dollars, they sent it to me for free. I have zero experience with plumbing and I fixed it in 2 hours after watching a few YouTube videos. That means they were willing to charge me 560 dollars for what would have taken them 30 min. Red flags all around. Below is the quoted price and the spray hose that I replaced myself.

    Angela Betancourt
    October 02, 2022

    Alex was amazing. He was so great at explaining everything in terms that we could understand and you can tell he knows what he’s talking about. Alex repaired our pipe and now we don’t have to worry about it leaking anymore. We have some other things that need to be done in the house and will be requesting Alex be the one to do the work. Highly recommend Roto Rooter. Easy and fast process to get someone to the house and get the work done.

    Monica “Alexa” McCallie
    October 03, 2022

    The technician, Giovanni, arrived with an hour of requesting service from Roto-Rooter. He was courteous and professional. He gave me a quote for what was needed to stop and prevent sewer from coming up our basement drain pipes. He proceeded to complete the job while sharing the step by step process and inspecting that all was good once he was done. Plumbing repairs are never cheap, but at least one can count on good, professional and prompt service from Roto-Rooter during this plumbing emergency. Will not hesitate to call them again if needed.

    Maya Wortman
    February 16, 2023

    Amazing service and professionalism! Gunner came right away to our 911 call and was able to find the root of the problem. I know nothing about plumbing but he was able to explain everything so I could understand and relay back to my manager. He also didn’t need to, but he helped clean up which was very generous of him. Great job!!

    Linda Cline
    February 14, 2023

    We had water backing up from our toilets last night and I went on the website to schedule service. I got an immediate confirmation for first thing this morning. I got a service call that they could come earlier- and Gio showed up at 7 or so! He was knowledgeable, thorough, patient in explaining the problem and process to my husband via telephone and really detailed in helping me understand what was happening. He went the extra mile to help me download the video from snaking the camera down the pipes so I had that for my husband as well as if we needed to share with a septic company. And, I got a second call from a different department to see if there was water damage I might need help with. In this day and age, such excellent service is SO appreciated!!

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1130 140th Ave NE Ste 305, Bellevue, WA 98005, USA


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