The service person was very pleasant. He cleaned the line of the original problem. As he was loading up his vehicle I noticed the drain in the utility closet was now backing up. I went out and told him so he came back in. He told me sometimes you just can push the clog farther down the line. He then told me it would be a complete extra service call. I then told him that the second drain had just received a service call 5 months ago and it should have a 6 month warranty. He basically told me this is how it is I would have to call the office. I called the office the next day and explained the situation and the lady I talked to was very nice and basically agreed with me. However she would have to have the supervisor call me back. It’s been a week and he hasn’t called.
We had a backup on a Sunday and they were fantastic at responding quickly when no others would. Todd was extremely knowledgeable, and explained the situation thoroughly. He was top notch!! The charges were reasonable especially for a Sunday call. We would use them again with no hesitation if needed. Thank you !!
Our landlord placed a call with Roto because of on going sewage issues and we couldn’t have been happier with the service they provided. They were so quick to getting the issue solved and the sewage lines sound beyond clear now. They walked us through what they were gonna do with a fine tooth comb with such kindness. If I could give a 100/10 I would. Good job guys!
Todd came out and did an excellent job fixing our plumbing problem. He explained everything up front and got the pipes unclogged in no time. He also answered my questions about how to best go about replacing a toilet in the future and said he'd be happy to do it all we had to do is call and ask for him to come out. He also fixed the flapper issue we had with it not closing on its own every time it was flushed. I'm glad I called and even more pleased that they offer 24/7 service because plumbing issues never are just a Monday through Friday kind of thing!
Josh the repair guy was here within the hour from my initial call to the company. He took care of my plumbing problem and cleaned up in a very short time. He was very professional and friendly. I would recommend Roto Router to anyone
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