This was my first time dealing with Roto Rooter and I'm glad I did, my tech was super amazing, polite and friendly. Kept me informed on what was needed in order for him to do his job efficiently and rite. I will definitely be calling back in the future and again if I didn't state it already, Thank You for your service
Had a main line back up on a Saturday. They were the only company able to make it Sunday. The service tech was a nice guy gave us a quote of $467 to clean out the line and have a camera look in it. Took about an hr.. He didn't have the camera, but he cleaned out the line and solved the problem. The camera guy never came out. I called the next day and they said they would call me back to schedule the camera guy to look at my line. They never called back and still no camera guy to look at my line. I thought the price was a bit high just to clean my line. But if they were going to throw a camera down to make sure all was good. I felt a little better about it. But they never showed and billing department won't return my call. First and definitely last time using this company.
The guys who came were friendly, professional and did the job well. They pulled out about 1.5’ cord of roots from under the toilet. The people at the office were very courteous on the phone. I felt the job may have been a bit pricey. But they did offer a complimentary camera check of the drain line. The camera person was very friendly and good too
Juan our plumber is " Juan in a million! Great service work on our c" vogged bathtub drain. He came in assessed the problem and explained it to us. He was very professional and friendly. He did good quality work at a good price. He worked like a surgeon when cleaning out an older pipe with the snake which ran the risk of breaking. It went off without a hitch. He cleaned up the tub and removed all of the debris. You can't go wrong with Juan.
Paid to have them clean out the main line. First, they got their tool stuck. How is that the home owners fault? Why did we have to pay to get their tool unstuck? Next, they ran the permit with the city, but never followed up to finish or have it checked. Now the work they did is not permitted. Finally, after paying just under $8,000, they installed two ugly vent covers in the middle of my front yard, 1 inch above the grass. It looks stupid! Never again will we use this company!
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