We called around 930 am and our technician Keith was out in just over 2 hours, with a 30 minute heads up call too - amazing service. Keith was a fantastic subject matter expert who treated our house (and our dog) with respect as if it were his own. He explained every question I had thoroughly and incredibly well. I am happy for any customers in the future who get assigned Keith to their work! I'm calling back for him next time we have any kind of plumbing issue, 10/10!
Dwayne and Justin were very efficient. Dwayne took care of what was causing our leakage. Justin helped me with setting up the insurance claim and making sure the interior house where the damage is from the water leak is getting corrected. They were very knowledgeable, super kind and just extremely helpful.
I called RR due to a backed up sewer line in my home. Keith was dispatched to my home to fix the problem. What a nice guy! He was upfront with what he was able to do, the charges and how long he expected the work to take. He completed the job finding some tree roots, which he removed. Keith cleaned up behind himself and went the extra step to wipe down the floor and the area surrounding the place where he worked. This is the second time I’ve used RR and I have been pleased both times with the service and the technicians. I hope to never have to need a plumber again but since that’s not possible, I’ll call RR without hesitation and hope Keith knocks on my door.
Jason was super prompt and professional! He took the time to explain everything - including the cost - before work began and made sure I understood everything. Although our issue turned out to be minor, I’m glad we called the professionals!
Nate came out very quickly when a plumbing issue was becoming a big problem. He was honest, did quality work, and gave me insight on what to do moving forward. I have had nothing but good experiences with this company! Will definitely use again if I need to.
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