So, this is my second time with Roto-rooter. Three stars for their professional and clean work. Just this time, I feel alittle different. I didnot get to see the receipt that they charge me for the part. And for the the new valve that they install for me, it not go all the way in with the pipe. They said it is okay to put it like that. It is not a big deal. Instead they told me if there is something wrong with the valve, it hav warranty and call whoever to come and see. I hope it is true. Because when they took the old one off, it pretty tight that they have to use some strength to take it out. I paid the full cost cus I expect the work to be done well. And it is not cheap. It is very expensive. Almost 500 bucks for this morning. Probably would think twice if I want to use their service again.
They were available to come out on a Saturday afternoon within two hours and unclog our kitchen sink drain. The technician, Manny, was very courteous and professional. Got the job done quickly and it was great to have use of our kitchen sink for the rest of the weekend! Also, all of the Customer Service reps we spoke with throughout the day were extremely polite and helpful. Overall, a very satisfying experience. I would recommend Roto-Rooter to anyone who has a plumbing emergency and needs the issue resolved quickly at a fair price.
Melinda was so amazing and the best plumber we’ve had so far. Previously we’ve needed all sinks replaced, a toilet, and a sewer line and the experience we had with Melinda on the washing machine shut off valves will have us calling and requesting her from now on! She was fair, did not try to “sell” us anything or find other problems, and was so knowledgeable about everything. My house has a lot of hidden gems and she walked through each unique issue that came up before moving forward with work so there were no surprises. Melinda- thank you so much, you’re awesome! (And a life saver- the washing machine is for sure the most critical in my house with a baby)
We required emergency services after hours on a weekend and the plumber arrived within an hour of our making the call. An inspector arrived the next day and, again, within an hour, the cleanup crew arrived, got down to business and clearly communicated their plan, as well as, directly answering my questions and communicating each step prior to execution. Our crew and workers were reliable and always showed up exactly when and as communicated. Excellent customer service!
Tommy and Andrew were excellent. This was the second plumbing company we called, and these guys got the job done for us! They were very knowledgeable and easy to talk to! The price was great compared to the first business we used, we definitely got more bang for our buck! We will always use Roto Rooter for any future plumbing needs!!
If you don’t see your business in the directory and you would like to add it, please click here.