Roto-Rooter Plumbing & Water Cleanup

510 Lawrence Expy Ste 206, Sunnyvale, CA 94085, USA

About Roto-Rooter Plumbing & Water Cleanup

4.8 / 5

from reviews

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    Terry Griffin
    -
    March 11, 2024

    I needed a preventative main sewer line clean out. It was frustrating to call to find out the charge ahead of time and make the appointment. Although the lady making the appointment was polite and courteous, she could not tell me anything about prices ahead of time. She said “the tech will tell you the price when he arrives and if you don’t like it you can send him away.” What a crappy way to do business! I set the appointment for a few days out. I’ve used Roto-Rooter for more than 10 years. For most of those years my price was $149 for the clean out of the clogged sewer line. Last time I paid $379, which was exorbitant, but when the line is plugged they kind of have you over a barrel. When the tech showed up this time and I asked the price, I about fell over when he said it is $543! After balking at the price and threatening to send him away, he offered a price of $350. Still pretty exorbitant to snake 75’ of sewer line, but I caved and had him do it anyway. The tech did a good job and I’m glad to be done with it. Not providing up-front pricing is unconscionable. I will be finding another sewer service. Goodbye Roto-Rooter.

    daviddaemon
    -
    March 01, 2024

    Barnaby arrived sooner than expected, which was a great start. He didn’t have our unit number, but as he was parked right in front of it, I motioned him in. Barnaby’s customer service and communication skills throughout the visit were excellent. He was genuine. The problem was quickly diagnosed, conveyed and fixed. As a representative of Roto-Rooter, and in addition to the outstanding Roto-Rooter videos emailed to us, we will definitely use RR in the future.

    Mark Bindon
    -
    February 16, 2024

    Prompt, professional, and great service. James was excellent to work with. He got the kitchen sink draining but wasn’t satisfied so he went 1-deeper and maxed out the clean out line so he was sure he wouldn’t get a follow up call. James is a real pro.

    Randy Nelson
    -
    January 05, 2024

    The first/initial visit on day one gave us a friendly but seemingly rushed RotoRooter rep. He checked things, did a little snaking, & quickly left. Then we used the shower 10 minutes later & the problem was still there. When the same person came the next morning, he was an hour past the two hour window promised & when discussing what was & wasn’t done & why he wanted to charge another $500, he told his manager he felt uncomfortable & walked out. Later that day, RotoRooter sent out Jacob W. He knew nothing of the previous experience & went right into work checking out all the rooms, under the house, and listening to our concerns. He was done in 30 min & was as professional. I even noticed him going back & rechecking all areas concerned and cleaned up leaving no trace. Had we had Jacob first, I would feel this would have been 5-stars for RotoRooter instead of the 2-stars we felt initially. Thanks to him, Jacob is 5-stars all the way.

    Nancy Tivol
    -
    December 22, 2023

    Very quick response to my call for help. The service tech found the problem and removed the clog. He had me test everything to make sure the problem was solved. He also suggested that a colleague come with a camera to examine the entire system...at no extra cost.. He came at the time promised and explained everything very clearly.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    510 Lawrence Expy Ste 206, Sunnyvale, CA 94085, USA

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