Amanda our service technician was awesome. She was on time and gave me detailed updates on what she needed to work on. She did a great job and I’m extremely happy with the services provided
The main sewer line of my house clogged Saturday morning. I called Roto Rooter and surprisingly they told me they could come over in 2 hours. After the arrival, the serviceman gave me a quote which I think is reasonable and got the problem solved rather quickly. As a nice surprise, they also had another team member who checked the sewer line using camera, as part of the original quote. The serviceman were professional and quite knowledgeable. They also gave me some suggestions about how I may improve the line in a cost effective way. Although I didn't plan to do the improvements work now but I'd consider them when the time is right. All in all, professional service in a pretty reasonable price. Highly recommend!
We called on a Sunday with a clogged kitchen sink and water leak beneath. I didn’t have high hopes, but Roto Rooter was able to make a house call and assess the situation. From the very beginning, our technician, Amanda, was kind, patient, and extremely hard working. She took the time to explain every step to us, and was up front with everything from pricing through execution. Our job turned out to be tougher than anyone could have anticipated, but Amanda was a problem solver who tried many options to make the fix for us. I heard her say “one more try” at least seven times. When everything was put back together and it finally worked, we all cheered. I can’t speak highly enough about Amanda. She is exactly the type of person who should be representing a company. A great customer-facing personality is hard to come by these days. This was the single best experience we have had calling someone into our home to help fix something. I would definitely call Roto Rooter again.
We had a sewer line backup to the clean out that was discovered by our neighbor while we were on our camping trip. When we got back I made the call to roto rooter and they had someone out within a few hrs. The technician was super friendly knowledgeable and explained the process that was going to be done with great detail. Amanda found a clog within a few minutes and notified us that she was going to make sure the entire line was clear, Long story short she found another clog at the end of the run which she spent 4 Hrs clearing out! She was persist and determined to make sure our line was as clear as possible. I couldn’t have asked for a better customer service. Amanda thank you so much you are awesome!
Amanda was fantastic. She introduced herself, explained what she was going to do, gave me some great education and do her work with such pride and enthusiasm- I work in customer experience and Amanda exemplifies the best of the best. Could not be happier!!
If you don’t see your business in the directory and you would like to add it, please click here.