Chase and his partner were amazing! They were both so kind and trustworthy, they got straight to it especially because they knew how late it was so they didn’t want to keep us up! They handled everything for me in such a professional manner. This was my first time using this company and I will literally recommend to anyone. I called because I had water coming up my sink at 8pm and they had someone to my house in an hour!!! Best plumber experience I’ve had and I plan on using this company and my technician next time.
Chase H. was great! First he offered to help me unload my car when he arrived which I thought was extremely kind! He spoke, introduced himself,and got down to business. He also gave us a great discount to help with the cost of the service. He fixed our clogged sink, cleaned up all his mess and was ready to close us out. I highly recommend Chase. If I need services again I hope he is available. Great employee with great customer service! Thank you Chase.
My water heater broke and started leaking on a Sunday when most places were closed, but when I called I was promptly connected with someone who took care of dispatch. Mark, a supervisor (who I'm pretty sure was off duty but lived nearby and very graciously came over anyways) came by within 30 minutes of me calling to shut the water off and assess the damage until the plumber could arrive. When Jeffrey came to fix everything he thoroughly explained the best course of action and answered all of my questions very well in addition to doing a great job on repairs and replacement. Both gentlemen were very professional and a pleasure to work with! And I am VERY happy to have hot water again so promptly!
Ryan was our technician & we could not be happier with the service provided. He arrived in a timely manor, was incredibly polite/professional & was super informative on the issue/how to avoid and prevent it in the future. I was having drainage issues in the bathroom from both the toilet & shower drain & he was able to unclog both. The shower wasn’t budging for a while but he was patient & persistent, getting the job done. He was so sweet & respectful, i felt comfortable having him in my home. I will absolutely bring any future plumbing business to Ryan at Roto-rooter.
First of all when you hire a Soldier I know I’m going to get a first class job. Chase and his partner was outstanding their attention to detail was fantastic. From the call taker to the boots on the ground you guys are fantastic !!!! As a Veteran myself it’s much appreciated that your company hires and supports Veterans. GO ARMY!!!!
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