About Roto-Rooter Plumbing & Water Cleanup

4.7 / 5

from reviews

Is this your business?

    Wig Perez
    -
    April 07, 2024

    Roto Rooter brought multiple teams to take care of blockage up to the main sewage drain outside the house. After camera work determined where there was a break in the line, the excavation team cut and repaired with Wye pipe. The blockage was very dark and the snake could not get through to the man hole so a jet service was the next to come to the rescue. Denys was awesome and cleared the line, using his jet machine and camera to see it through. This was a tough plumbing job.

    Timothy Duval
    -
    May 07, 2024

    The plumbers arrived when I expected them, walked through and looked at my needs (replace refrigerator water line, 2 wax seals for the bathrooms, and an outdoor spigot attached to the house) and assessed them quickly. After figuring out a price, and deciding which jobs we would have done by them, they left to get what would be needed for the fixes. Upon their return, they got right to work finishing the refrigerator water line, and the spigot which went rather quickly (only 1 1/2 hours). The gentlemen were professional and courteous the entire time. My only issue, is the price (which I will not say here) which is the only reason this review isn't 5 stars. What I can say, is if it is a simple fix, try doing it yourself. But I would recommend Roto-Rooter for any difficult or complicated plumbing jobs. 4 1/2 stars would be my score if they made halves an option. Overall verdict is plumbers 5 stars, price 4 stars at best.

    Mike Festa
    -
    March 18, 2024

    We had a backed up main line that has become a recurring issue every 3-5 years due to roots. The first technician from Roto-Rooter attempted to snake the blockage in the morning, but was concerned that the auger would get stuck and create more problems. He recommended having it jet washed by another team member to deal with the roots and clear everything out. I didn't like how expensive that option was at almost $2k, but at least I wasn't charged for the first visit and they were able to come the same day. A supervisor came by to check the interior damage and make recommendations on cleanup and drywall replacement. I appreciate that he didn't try to up sell me on having them do that work, recognizing that it's something that I'd prefer to do myself. Dennis came with the power washer jet and a camera. He was able to cut out a big ball of roots that looked like a bird's nest and got the entire pipe cleared out in an hour. After seeing the blockage, it was clear that this was the right solution. Once Dennis was finished, he took the time to show me the whole 40 foot run with the camera and explain issues along the way, which I found to be really informative. Unfortunately, it did uncover other issues, such as corroded cast iron pipe, that will cost a lot more, but they don't need immediate action. I feel like I'm more educated about the long term issues and can start planning on getting those repairs done in the coming years. Five stars for the service: they came the next morning, gave an accurate diagnosis, solved the problem, and left me knowing more. Three stars for the price: Maybe I just live in a high cost area, but I paid at least double what Google thinks hydro-jetting should cost and it would have been a lot more if it went over 2 hours.

    Mikel Strom
    -
    March 05, 2024

    Excellent, professional work. The guys answered all of our questions and gave great advice, and they handled all of the work we needed quickly and completely. The pricing was up front and fair, and they kept me informed throughout when issues came up. We will definitely use them again for future plumbing needs!

    Jennifer Thibault
    -
    April 01, 2024

    Good phone customer service. Polite, prompt. Service itself was fast efficient and was respectful and courteous. Did a great job. Dealt with a tough challenge and made every effort to get the job done and do it right.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    87 Carando Dr, Springfield, MA 01104, USA

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