Roto-Rooter Plumbing & Water Cleanup

744 E Chatham St Ste I, Cary, NC 27511, USA

About Roto-Rooter Plumbing & Water Cleanup

4.9 / 5

from reviews

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    Jane Kim
    -
    March 19, 2022

    I was concerned because we found a leak on a Saturday but Adam arrived the same day and was very professional. He called in the needed expert for mold remediation immediately and I was able to get started on next steps. Adam also had lots of great advice in home maintenance, providing great value even though we didn’t get to do anything today, I feel great that our emergency will be addressed quickly and professionally!

    Brady Lehman
    -
    May 08, 2022

    Great experience with everyone. This was my first plumbing emergency so I was nervous about price and how fast someone could get here here solve the issue. Mothers day emergency leak in my crawlspace. Came out very friendly and made the repair after confirming water leak. Alex was the first technician to come out he was very informative and kept me in the know. He gave it every effort and attempt he could before calling in for backup due to small space. That's when Damon jumped right in there and got covered in old nasty water. He crawled into the unknown through spider webs, dirt, rocks and a really bad smell. Soaking wet and a big smile he said happy to help. He had an apprentice with who was also very friendly and right there to help I wasn't able to remember his name. I wouldn't call anyone else for any plumbing needs. Much love and respect to these 3 gentleman and the phone team including dispatch, very reassuring and prompt. I hope I never have an issue again but if I do I hope they are working. 10 out of 5 stars if I could.

    Michelle Fagan
    -
    June 04, 2022

    Adam came out to our home after 8pm on a Friday to help us figure out a foul smell coming from our laundry room. He was able to quickly pinpoint there was a clog and our drain pipe was pushed down too far. He made sure the pipe was clear before leaving and suggested we use their drain cleaner monthly to help prevent the clog/back up from happening again. We appreciate him working so late and would highly recommend him to our family & friends. Thanks again!

    sweetMK20
    -
    July 12, 2022

    We are very pleased with how quick and thorough they were to find and fix our problem. Wayne Newsome was helpful in explaining the process and tips for us to use in the future for our plumbing. Everyone we dealt with was friendly and skilled. We would definitely recommend them!

    Ashit Patel
    -
    June 15, 2022

    Updating the review and changing rating from 1 star to 3 stars. Please note that my rating is not entirely reflective of the actual work performed, which was outstanding and deserves 5 stars. The crew was punctual and very responsive and reliable. My problem was with Billing and it was later resolved. While local staff is really nice and professional, the billing department, which I believes is managed by franchisor, was not and my negative review was as a result of my interaction with them. UPDATE: The owner/Operator of the business reached out to me upon seeing my review and helped resolved the issue such that I did not have to incur any expenses out of pocket. ----------------------------------------------------------------- The person who initially came told us they would deal directly with the insurance company and that I will not have to pay anything out of pocket. When insurance company gave less than the ridiculous amount they had billed, they threatened to put lien against our property. Now, we have to hire a lawyer to deal with this mess.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    744 E Chatham St Ste I, Cary, NC 27511, USA

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