We originally called Roto-Rooter to address some leaks that continued to pop up around our property that we have owned since 2014. Jorge was the first person to show up, the same day we called the company. After observing a couple of the areas that we were having trouble with, he suggested an entire replacement of the water main. Additionally, he had asked me about the location of our septic. It is embarrassing to say, but I did not realize that we were on sceptic. The major concern was the lack of septic maintenance for so many years. The next day Jorge and team began the work and over the next couple of long days, they replaced our main complete with new shutoff valve/spout combo next to the home, located and serviced our septic and modified the septic making it easy to access. Without the knowledge and work ethic that the team exhibited over those few days, my wife and I would have been in a very bad and expensive situation with the septic and our leaking water main. Great team, great experience! Cannot thank them enough.
I'm writing an update to my review from yesterday as I am completely unsatisfied with their services. We needed to replace the cartridge for our water heater, and although they were able to complete the replacement in an under an hour, the quality of the service itself was terrible. They charged me $325 for its replacement (I bought the part they needed separately beforehand on top of that) and they left it leaking. I called them again to see if they would repair it, but they wanted me to pay them again for fixing the mistake they made since it is currently past 6:30 PM. I have to wait until tomorrow morning for someone to come in and repair it, though they haven't guaranteed it would be free. I would not recommend them to anyone.
Reached out at 9pm and got a prompt response. Was able to schedule for the next morning. When dispatch confirmed the serviceman was on the way he arrived on time. Job was finished quickly and professionally.
This 5 star review goes to Tony for his kind demeanor and professional attitude. You could not be cooler than this guy. He arrived quickly to snake a drain, alas- to no avail, as it seems our septic tank has an issue. My only eyebrow raise is at what Roto-Rooter charges- holy moly, sky high. Obviously this is not Tony's fault. Holy moly, though, RR- your rates are on the "both arms, both legs, and firstborn child" level- astronomical. I would absolutely recommend Tony as a plumber himself, but I unfortunately will not be paying just shy of $400 for a snaking ever again (and they won't give you prices over the phone, either).
Juan was great he told us what the problem was with the main line and he fixed a water line for us I have used roto Rooter for years they have great service and they work 7 days a week you can't beat that 5 stars
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