Juan was really great! He was prompt, highly professional and competent and did a great job on my gutter drainage problem. Also, the office was friendly and highly efficient! I would highly recommend Eugene Roto Rooter for your outdoor or indoor plumbing needs.
I called Springfield Roto Rooter after finding a leak under my bathroom sink. Was told they couldn’t get someone out until the following day, which was OK. Fortunately, for me, I received a call shortly thereafter letting me know they could have someone at the house within the hour. Within the hour, Jason arrived & quickly assessed the leak source. A supply line under the sink had failed & he had the part in his van & could fix it quickly. I asked if he could go ahead & replace the other 5 supply lines under the other bathroom sinks & he said he could. I knew I was pushing it when I asked if he might be able to install a new toilet for me & he said he could! Not only did he do a great job installing the new toilet, he took the old toilet plus one other old toilet stored on the side of the house. Jason was prompt, friendly, professional and easy to work with. Call Springfield Roto Rooter & ask for Jason (although I’m sure every plumber there is excellent)…you will be glad you did!
The most awesome customer service ever. My sewer was backing up into my basement. Since it was a Saturday, the only place I found open was Roto-Rooter. So I called them and they came out within a couple of hours. They unblocked my sewer and after running a camera through determined it was so broken it needed to be replaced from the house to the street. They came back on Monday and started the repair. They ran into some challenges but within a week I had a new sewer line. Even though the project set me back many thousands, I felt very good about the whole ordeal because Camron and the rest of the crew were professional, caring, nice and trustworthy. Camron was always updating me on the progress of the job and calling me to let me know they were on their way or if they were going to be delayed. I had never experienced such outstanding customer service anywhere, especially from a home service company. A few months later, I discovered water seeping up in my front yard. (My house is 90 years old so not unexpected that things are falling apart.) I tried to turn off the main but the meter box was filled with water. I called EWEB and they pumped out the box and discovered that the user turnoff was broken so they turned the water off at their connection and said I’d have to call them to turn it back on. I knew that I had to repair the turnoff before the leak could be fixed. At a complete loss as to what to do, I called Camron to see if he could give me a suggestion. He told me he’d take care of it. He called the office and within an hour and a half Camron was at my house with the plumber Joe. Joe installed a new user turnoff, checked the smart meter and saw that it was running a lot. (EWEB later confirmed that the big leaking had started at 3 AM that morning.) He also determined that it was leaking in several places and the whole line from the meter to the house needed to be replaced. It was Friday afternoon and I had no water, but at least I wasn’t leaking for the time being. Camron and Joe and the rest of their crew came back first thing Monday morning and by the end of the day I had a new water main and my yard was put back together. I wrote them another check and again felt relieved that things had been fixed quickly and with the same care. I called Joe to come back to adjust the water pressure and when he came he handed me a check for $1000! He explained that since I’d had two large projects in such a short time, they took a look at their costs and determined they could refund some of my money. Have you ever heard of a company doing something like that? I was so touched I was brought to tears. I cannot stress more to everyone that if you ever need any kind of sewer or plumbing work done, large or small, call Roto-Rooter. They are locally owned, honest, really care about their customers and love their work. They also have a lot of equipment to make the job easier for them and less impactful on my property. (For instance, they have a truck that sucks the dirt out so they don’t have to bring in a backhoe or hand dig a trench.) As I’ve told Camron many times he is my hero. I thank him and Joe and the rest of the crew for making a couple of painful home repairs renew my faith in humanity.
I was so stressed out when our bathtub faucet would not turn in either direction and remained stuck on. I had to turn off the main water line to stop it. I called Roto Rooter as I could see that they operate 24/7. It was 6pm, and I was in desperate need of help, and fast! The operator dispatched someone that was in my area and within 20 minutes I was talking to a professional. He was able to fix the knob issue, and thankfully had the said part on his truck. Just. Like. That. 100% efficiency, and patient with me despite my nervous rambling on and on, at first. From the moment he entered my home and from start to finish, he was professional. The peace of mind that followed this service was 200%. I will soley rely on Roto Rooter for any plumbing issue encountered in the future. Thank You to Joe! Thank You Roto Rooter!
Had a great experience with Roto-Rooter today. They came quickly, were very knowledgeable, very respectful of my property, and resolved the problem beautifully. Will definitely call them again!
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