This company completely took advantage of a single woman that was panicked because her sink was overflowing with no plumbing knowledge. They charged $900 to snake 2- 2” drain lines that were less than 10’ long. I was out of town and my tenant called this co. The plumber came during normal business hours and used no parts, he was at the location for less than 1 hour. I called the plumber after my tenant told me what the charges were and his response was he already had a signature and then hung up on me. I am writing this review in the hopes that other people with no knowledge of plumbing do not get taken advantage of by blatant price gouging. This is borderline criminal
They are usually great but on this occasion the tech was unprepared. He had to make two trips to Home Depot for basic parts that he should have had, didn't use a drop cloth and left the place a mess. I was very disappointed on this occasion.
John was very knowledgeable, he have me absolutely no pressure to fix or repair anything, even using the words "you are in the drivers seat" he gave me several options and came back a second time to make sure everything was well taken care of and all my needs had been met. If i could give seven stars instead of five I would. Great job and thanks again Roto-Rooter!
This was the 3rd time we have had to have someone come out to take a look at the same issue, and today Breyon Frazier and Josh came out to tag team and they did an excellent job. Josh utilized the camera to make sure they were getting whatever was causing the blockage to happen, and Breyon made sure to take care of at least 150 feet of pipes, whereas the previous times they only did 50. We are hopeful that whatever the issue was is taken care of now. Both Breyon and Josh were professional, knowledgeable and courteous. They did a great job.
Same day service the tech was on time and got right to work. The price was good and he fixed our water heater.
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