Our technician Chris was fast and efficient. As well as giving me helpful tips for future upkeep. Poor guy got the outside job done in a crazy hail storm. Great attitude and good work!
Mark and Chris provided stellar customer service during an extremely stressful situation. What I thought was just a clog but turns out it was much more, the both of them were incredibly understanding of my situation and remained friendly and calm through the whole process. I really appreciate them and everything they are doing to make my house habitable again.
They came out the same day that we called. We have a unique gutter/downspout and sump pump system. After some quick diagnoses, the technician gave us a couple options. We chose to try and find the blockage with his “snake” and within 1/2 hour we had the problem resolved. Travis, our technician was awesome, polite, and very knowledgeable. Truly amazing experience from the company and from the technician. Would highly recommend!
Even though they are on the pricey side, they actually do the best job and they have the best plumbers. I recently went through action drain and they were cheap all around. So I called roto rooter and they came out and stayed for as long as they needed to and found the issue and actually explained it all so me and my wife could understand it. They even gave me there personal contact card and wanted me to follow up with them to make sure it got fixed right.
Super great customer service on the phone and kind, helpful specialist in person. Quick scheduling, ethical advice and quick service. Chris was super helpful in unclogging a sewage line in our new (old) house when our basement drain started to overflow. Thorough work, explained next steps and full advice to prevent future issues in the long term if and when needed.
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