Christopher (4391) was absolutely incredible! We had a plumbing emergency and Chris showed up like a super hero. He helped walk me through the process and gave all the information I needed up front. He was so pleasant and solved all our issues fast. Chris also gave us information on next steps and prevention spaces. He kept a great work space and took out everything he brought in. I would highly recommend him and roto rooter! I would have paid double, he is wonderful!
I scheduled them on a Friday for the next Wednesday. They called and said they were running late. You then called and wanted to come out Thanksgiving am. I told them I was not going to be home and they rescheduled for the next day between 8-10 am. They did not show up, the kind lady called and said again they were going to be late. At 3:00 that Friday they called me? Which I was able to get a friend to go over. When they got to my house five hours late they didn't know why they were there. My friend called me on speaker phone to talk because they still didn't know what they were to do. The original sheet from the technican was on the counter and I told my friend it was in plane site then then informed me it would be $900.00 to replace the disposal. What a bunch of clowns and to be ripped off too. I will never use you again.
Very prompt to our off hours plumbing issue. Kept in good communication, technician was awesome! Price was a bit steep but understandable for the time of day.
Before I booked an appointment, the Roto-Rooter customer rep told me that my zip code was eligible for $99.00 for the service I needed. I agreed to this amount to get scheduled for plumbing services to replace the toilet flapper. Two people arrived to do the job. I assumed one of them was the technician and the other guy was the manager. They gave me the $442 quote to replace the toilet flapper and the handle. I didn't expect that quote. I thought it was $99.00 Frustrated, I got misled with the wrong info before making an appointment. So, I did agree to get it done, and it was done in less than 20 minutes. Per another plumbing company that I contacted after getting this service done, the price I paid for the service was way too expensive— a lesson learned to shop around before using this company!
I can’t believe how hard these guys worked to clear our sewer line. They genuinely cared and gave me their professional opinion on how to proceed.. amazingly, since they were unable to repair the sewer issues, there was no charge. So rare to have such amazing customer service these days. Cannot recommend them more.!!!!
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