While it took longer than expected for them to arrive, we were kept well informed. When the technician arrived, he was friendly, professional and courteous. He was very clear about the problem, which he corrected and what our next steps are. We are very pleased. This is the second time we have used this company and will continue to use them as the need arises. (Oh, the challenges of beautiful trees in the yard!)
I was not serviced by this company. I had a bad experience trying to get service. I originally called Roto-Rooter's Vancouver, WA office on 2/6/2024 requesting to get an outside water spigot replaced. We played phone tag for a week until we were finally able to connect and a service was scheduled for 2/14 between 2-6 PM. At 5:40 PM on 2/14 the Dispatcher "Cory" called and said that the technician was running late and she asked if I still wanted someone to come out tonight, and I said yes. Then at 6:08 PM I received a text message, "Your Roto-Rooter technician is available. Text Y to confirm this appointment or N and the dispatcher will call you to reschedule." I replied "Y". Then I received another text message, "Thanks for confirming. Our technician JACOB is on the way and should arrive in 30-45 minutes." Then at 6:23 the dispatcher Cory called me again and said that Jacob had engine trouble and wouldn't be able to make it, and that we'd need to reschedule tomorrow. I said OK. The following day I received a phone call from the dispatcher Cory again at 11:26 AM and she said that they have no plumbers certified to service anyone in Vancouver... I don't understand this. The office I called is in downtown Vancouver, the website says they service Vancouver. How can there be no plumbers certified in the area they are located in? What a waste of time. UPDATE 2/16: I was immediately contacted by two individuals (Pat and David) within 30 minutes following this review where they let me know that they do indeed service Vancouver, WA and that the matter was being investigated/handled internally. I truly do appreciate the quick response and due diligence by management so I'm amending my review to 4 stars.
Maq was the tech that helped us today. He was friendly and very personable. Impressive. We had an issue when the toilet after he left. He went out of his way to come back and address the issue. He is the man! Thanks dude! Happy holidays!
Very friendly - Maq came on Friday evening before NYE and addressed the blockage. A great relief. Very candid in assessment and how to do preventive care of our home plumbing. I'd definitely recommend
We got our sink fixed by Chris P #4391. He did a quick and professional job and let me know all my options and pricing before starting in the job. Would definitely use them in the future.
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