Roto-Rooter Plumbing & Water Cleanup

1901 Green Rd Ste H, Pompano Beach, FL 33064, USA

About Roto-Rooter Plumbing & Water Cleanup

4.9 / 5

from reviews

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    Jose Rodriguez Lizarazo
    -
    April 18, 2022

    Service with Roto-Rooter was exceptional. Plumbing manager Angel worked with us a reasonable estimate for our water heater installation and pipe work. Our service technician Clive Rankine was excellent! he went above and beyond ensuring that our water heater was properly installed. Clive is very professional and knowledgeable when it comes to plumbing and installation. If I could give them a 6 star review just for Clive's work, I would definitely do it. Just look the before and after pictures!!!!

    Celya Tadisch
    -
    June 30, 2022

    First off I would not recommend this company at all! Here is why. Matt came out to our home to inspect and give us the run down, he wanted us to sign saying that we would use them and no one else. We were not comfortable with doing that, as we wanted to wait for our insurance adjuster. Well Matt was at our house for several hours trying to convince us to sign with him, he did not leave our house until 9:30pm when we gave in. The fact we told them we had family visiting and they still showed up late was very upsetting. They were suppose to remove our tub and anything else that had mold, and they said yes will do that and never did. We asked them several times because there was moisture behind it and refused. We tried reaching out to Matt several times as did our adjuster and we were sent to voicemail, over a week over calling. They took our mirror from our bathroom and set it in our front yard, we did not know about and now we have a huge patch of grass dead. Every time the came they showed up late. I would not recommend them.

    Anna Jeffries
    -
    March 19, 2023

    We came home from vacation to a pretty significant slab leak that thankfully appeared to have just occurred but needed addressed asap. We had talked to a couple of local plumbers and general “fix-it” guys who were unable to help us, because the job was deep in/under our flooring. We did end up calling Roto Rooter based on online reviews. Matt was able to come out to review our leak within a short window of time same day and was knowledgeable but also professional and polite. He helped explain things to us and clearly had our best interest in mind. He was going out of town the few days after he did our leak detection (which he let us know about before he got started in case we wanted to have someone else do the leak detection etc too) but offered to get us a different repairman out to still make sure we got our leak fixed asap. Clive was the man who did the rest of our repair and he was polite and friendly, explained things and talked to us about options. He worked with us and our schedule and was able to save us money with the least amount or damage to our walls and cabinetry. He was also good with my cats who are often all too friendly to repairmen. He wasn’t bothered by them at all. Clive also went out of his way to fix our toilet that was broken and needed non urgent repair. (We had been putting it off to save money until a family friend could come look at it but didn’t have the money to spend to get a plumber out for it.) We had mentioned it simply so he didn’t try to use the broken toilet while here, but, he took the initiative and fixed it anyhow. He also made sure we knew how to clean the filter in our sink faucet head and how to turn off the water to the house if there was ever an emergency etc. Both of the men who helped us had taken time to make sure we understood what they would be doing and had a chance to review options. We did get quotes from other companies and they all wanted pretty similar costs for their services but also had wait times much longer for repair. We were able to get our leak detection done same day and full repair within 48hours. (Matt made it a priority to get out to us to do the leak detection same day but also to arrange for us to turn hot water back on to most of the house until we could get Clive in for the full work as we had been without water over 12 hours and then were without hot water for at least 24hours from initially finding the leak. ) Not a cheap fix but was likely to cost about the same at other companies and they did make sure to help us make the most cost effective options as they could (I.e. they were able to do a copper inlay to avoided a full re route to avoid more damage to cabinetry and drywall etc and save money on labor and supplies as well) They did make some pretty big holes in our walls but that was pretty much expected since they had to go searching for the source of the leak. Also they offered financing which most other companies did not. Meaning we were able to sleep easier knowing we could make payments rather than coughing up $3700 in a moment. They did also offer a $75 off promo for our leak detection.

    Tammi Feacher
    -
    December 09, 2022

    Hugo Alex was truly exceptional in handling our plumbing repair. Unfortunately, our repairs determined were really upsetting to hear. Hugo was extremely sincere and helpful at ensuring we understood each detail of the work necessary and along the entire process. He worked into hours of the evening after 9pm to be sure we had a full repair resolution, same day. He displayed a true skill in the work he completed for us. He was extremely professional, kind, personable and genuinely attentive to each of our multiple concerns/questions along the way. We couldn't have been more satisfied! Hugo's skillsets as our technician, and his gracefulness at balancing our upset of major repairs needed was most valuable. Thank you truly Hugo!

    Irina
    -
    December 27, 2022

    So happy I found them and they were able to come the same day. This was before Christmas eve and I called another plumbing service early morning. Seemed like they had only one person working and could not give me a set time. I figured because the weekend and holiday coming a lot of people took off. The only thing that bothered me was no window time was given , no email send after taking my card over the phone and a crazy charge for travel fee. We needed our guest bathroom fixed as many people were coming the next day. I waited 4 hours with no updates and decided to call roto rooter after finding them on google search. They were so professional in comparison to the other company and also gave me a arrival window which was great! They send me an email right away about service coming out and I was really impressed especially same day service before a holiday. We had Ryan come out within 30-40mins of my initial call. So professional and fixed our issue. He was great and worked really hard as it was a large job. I am so appreciative of the service will be using them in the future and would recommend them to friends and family. Thank you again for the help and Ryan was wonderful!

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1901 Green Rd Ste H, Pompano Beach, FL 33064, USA

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