About Roto-Rooter Plumbing & Water Cleanup

4.8 / 5

from reviews

Is this your business?

    Michelle Procious
    April 07, 2023

    Super friendly and came to the job immediately when called! They came in and told us to relax and not to worry about a thing. We explained what items needed to be sanitized. We had to throw items away that had no chance of surviving the mess. They took the pictures for us. They cared for our things as if they were in their own homes. Fast and meticulous. Seeing them arrive and having confidence in them took the stress of the mess away. Great guys!!

    Spencer Wren
    December 22, 2022

    Derek was on site only minutes after calling in the issue. His service is exceptional and is always a pleasure to work with. I have used Roto Rooter exclusively for the past 15 years. Their service is impeccable, the plumbers care about the job they do and they consistently go above and beyond for me. Great company with good, honest people. Highly recommend!

    Steve Willmarth
    March 22, 2023

    Main backed up last evening flooding our downstairs bathroom with sewage, debris and water. James arrived quickly(9pm) and assessed the situation. He was very professional, patient and thorough. He walked us through all steps of the process including contact of the insurance company. The plumber, Jake arrived a while later and easily unclogged the main in a short time frame. This provided us with total use of our home again. Early the next morning, Jeff and Logan arrived for clean up and to disinfect. Spotless work! This process only took about 2.5 hours. And they'll be back to monitor the area over the next few days for drying and overall disinfection. Honestly, we couldn't have asked for better people to do this work. Never expected this to be handled so quickly. Lousy situation but wonderful service! Highly recommend!

    Ronaldo W
    December 19, 2022

    Problem was misdiagnosed. Plumber was called back 2 additional times after initial service. Spent a minimum of 4 hours over 2 return visits running an electric snake through the lines after researching and telling me our house needed a sewer line clean out that he could not resolve. Was scheduling a 3rd procedure before our town alerted us that we had a septic tank. Not sure what he was grinding for over 4hrs with over a 100ft snake. Talked to a manager about getting a partial refund of the bill. Despite the misdiagnosis, all he said was we should’ve known. It was our problem. Actually we didn’t know what the problem was and that’s why we called a plumber. Plumber that did the service even acknowledged what he said to me. He was a nice guy. Manager? Didn’t care. Nothing but an “oh well” attitude. Manager said he would speak to “upper management” and get back to us about our request. He did not do so and has not responded to calls to reach him.

    Jean Willmarth
    March 22, 2023

    Roto rooter was amazing! From the salesman James, to Jacob the plumber to the clean-up team of Jeff and Logan. They were polite and very helpful with information and working with the insurance company. They worked late at night to restore our water then early the next morning to clean up the mess. I would highly recommend this company.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1200 Buffalo Rd, Rochester, NY 14624, USA


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