Roto-Rooter Plumbing & Water Cleanup

903 18th St Ste 216, Plano, TX 75074, USA

About Roto-Rooter Plumbing & Water Cleanup

4.9 / 5

from reviews

Is this your business?

    Anna Park
    -
    May 31, 2022

    EXTREMELY UNPROFESSIONAL. We called and had a plumber come out to look at our broken garbage disposal. Initially over the phone they said it would cost $69 for them to come look at what needed to be down. When the guy came, he said it would be a flat rate if $469 to fix it + extra for the parts which he said would be around $400. We looked up the estimated cost to replace a garbage disposal, and the high-end estimate was only $500. We initially told him to get the part and get it fixed, but literally a minute later we found out that it was covered under our home warranty, so we tried calling him and the company to say that we didn’t need it fixed by him but couldn’t get in contact with him. He came back 30 minutes later with the part and we told him that we didn’t need him to fix it, and all of a sudden he said the hourly rate was $369 and we would have to pay the full amount for his time. He was extremely rude and unprofessional, burst into our house, sat himself down at our table, and starting filling out a form while not saying a word. I called corporate to tell them the situation and they said that we could just pay the initial $69, so at least they cleared that up. I would not recommend this company, and if so I would be careful of which technicians come. Absolutely ridiculous and unprofessional.

    Glammed Goods
    -
    December 02, 2022

    Jesse was polite, professional, knowledgeable and more than competent. He handled our after hours clog quickly and cleanly. He’s a real asset to your business.

    62eccg
    -
    October 25, 2022

    Terrible, I only gave 1 star because I had too. They twice delayed there stated 4 hours windows. The technician charged way above his estimate. He told me labor was $369 per hour and he was required to charge double the price for parts. At that price it matters not how good or nice he was, I felt we were taken advantage of. When asked about pricing adjustments Roto-Rooter recommended I ask the technician, when I asked the technician, he said call the Roto Rooter call line. This was a terrible experience from start to finish. I do not plan to plan to utilize Roto Rooter again and would not advise any one else to use them as well

    Carin Curry
    -
    December 02, 2022

    Not really sure how I feel about their practices. First toilet problem we had they came out and fix the clog they said the clog was 30 feet under the house and they cleared it and said a camera guy would come and make sure that it was completely clear. Cost us $500 the camera guy never came. About two months later we had the same problem with the clog that we couldn’t clear. At that time they came and said they thought there was a foreign object in the toilet they pulled the toilet again charging us $500 then said there actually no foreign object in the toilet. This time they sent the camera guy out and he scoped the toilet pipes then they gave us a quote for $9000 to fix some underground repairs.

    Shirley Howard
    -
    November 05, 2022

    It is very painful to work with them, or maybe I was not lucky to get that specific technician. He made my day like hell and it was so hard to talk to some supervisor. They kept me on the phone for one hour and in the end there was a hung-up. They are also over priced too, compare to other companies.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    903 18th St Ste 216, Plano, TX 75074, USA

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