Roto-Rooter Plumbing & Water Cleanup

1095 Nimitzview Dr #404, Cincinnati, OH 45230, USA

About Roto-Rooter Plumbing & Water Cleanup

4.8 / 5

from reviews

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    Harrison Engel
    -
    March 01, 2024

    Dishonest company that offers inadequate solutions to guarantee a call back.. We called roto rooter a year and a half ago in a pinch due to sewer backup in basement. Turned out that we had a root intrusion in our main line. There were two solutions pitched. Solution 1: patch each sleeve to prevent roots from returning - $8500. Solution 2: sleeve the whole entire pipe for ~$25,000. Unfortunately we did not have time to get a second opinion due to having a newborn and being on military orders. The obvious price difference led us to the patch solution. A year and a half later we’re in the same position with root intrusion. We called them back and the warranty was only one year. When we explained(to a different technician from roto rooter) the previous fixes and prices, he had a confused look on his face and and offered to sleeve it this time for $15000. At this point we got suspicious and called for a second opinion. It turned out that most competitors who offer to sleeve the pipe do it for LESS THAN HALF the price. Had that been known to begin with, we would have sleeved the pipe with a different company to fix it correctly the first time. We’ve brought this up to roto rooter and they were willing to come down to $13,700. Due to the terrible dishonesty in sales a year and a half ago, we’re in the same position before we even called them. Moral of the story, we were victims of circumstance. In hindsight we would have gotten a second opinion right then and there. Lessons learned on my part. We’ve since called a separate company to help us out. The other company was far more honest and professional(they actually encouraged getting a second opinion to back up their credibility).

    Jerrod Moore
    -
    February 02, 2024

    Getting everything setup on the books was a bit of a chore and some confusion between us the customer and the excavation team occured because of human error, but the work done was professional and I was always kept in the loop of what was going on during the descaling and patch work for the old cast iron sewer main to my home. If not for the confusion on start date and issue getting financing set up correctly I would give a higher rating. I'm not being nitpicky as this may seem. The cost was very high for the work that needed to be done and dealing with the stress of having to pay so much for what seems like a moderately simple fix would have been reduced if the initial process would have been smoother.

    Marie 'Midi' Drew
    -
    February 16, 2024

    Responded promptly and snaked drain line. Price was very high at $364 with no guarantee on the work. Every suggestion I made was met with ‘we don’t do that’. When they left the line was flowing but still seemed slow to me. The next day it backed up again and since there was no guarantee on the previous work I called another service. I will not be using Roto Rooter again.

    Tracy Kennedy
    -
    November 20, 2023

    Emergency service was good. Nick & Ron were east to work with and did a great job! Gave 4 stars due to the cost The cost of fixing the issue was outrageous! Had to fiance it.

    Makin Bacon
    -
    March 08, 2024

    This is the second time I’ve had to use them, both times were positive experiences. Little pricey, but if you go on their website, they have coupons. Would recommend.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1095 Nimitzview Dr #404, Cincinnati, OH 45230, USA

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