Roto-Rooter Plumbing & Water Cleanup

1095 Nimitzview Dr #404, Cincinnati, OH 45230, USA

About Roto-Rooter Plumbing & Water Cleanup

4.8 / 5

from reviews

Is this your business?

    Rebecca Keyes
    December 19, 2022

    Roto Rooter was very helpful with our plumbing issue. They were able to complete the job on time and restore our plumbing quickly. Jason was very informative with his work and even cleaned up after the previous workers. He also came back to repair a few minor things that had been missed and refill our driveway when the gravel settled more than expected. We are pleased with the speed and work done and we feel reassured that if we are unsatisfied with anything that Jason or another team member will come back as soon as possible to make things right.

    Jason Tabe
    February 12, 2023

    The day I submitted the request online, Nick, who has worked at our home on a previous request last year, texted my cell phone that night and asked when he could be there. That felt like awesome customer service, though I certainly wouldn’t expect that normally or from any other company. Nick came out the next day and cleared the clog and gave us some options for a more permanent fix. He’s just a real and personable guy, and the prices had dropped from last year, so it was an easy choice to have Roto-Rooter do the repairs. Two days later (as scheduled), another team came out to put the first patches in and some concrete work, as well as a descaling. These guys were great, although I can’t remember their names (sorry guys!). When they were finished they explained that another crew would be out the next day to finish up. The next day, another gentleman (sorry, I can’t recall who!) came out to jet the pipe. Dom and Tim arrived shortly after and completed the job. They were awesome! They gave me details of the fix and then before I knew it, they were all finished. Everyone involved knew exactly what needed to be done and they all did it professionally, cleanly, arrived on time and finished on time, and were just some really great guys. We’ll continue to call on Roto-Rooter for a long time whenever we need sewage work, and great service to boot!

    J.D. DuBois
    January 24, 2023

    DO NOT USE THIS COMPANY! I had a severe plumbing emergency. RotoRooter gave me a 4 hour window during which they would arrive. With only 20 minutes remaining in the arrival window a tech with zero customer service skills called to inform me that I needed to reschedule for another day. I could have had someone else come out and resolve the issue by now. Because you've wasted 4 hours of my time, now it's too late.

    Kate Langley
    April 06, 2023

    Harry was so friendly! Work was done quickly and well. Made an appointment that morning online and he was there by noon. Easy!

    Le'Nia McMullen
    April 26, 2023

    Worst company I’ve ever hired. A tech came out and worked for 10 minutes to remove a screw that got caught in our garbage disposal. They tried to charge us $350 for 10 minutes of work. I will never hire them again and recommend you look at other options. Horrible customer service and do not disclose information up front. We should have been give the price up front before we agreed to have the work done. This company should be embarrassed. I will make sure all my friends and family never use this company.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1095 Nimitzview Dr #404, Cincinnati, OH 45230, USA


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