Rockefeller’s Cleaning & Restoration Company | Rockefeller’s Construction, Inc.

5514 Coal Ave SE, Albuquerque, NM 87108, USA

About Rockefeller’s Cleaning & Restoration Company | Rockefeller’s Construction, Inc.

3.8 / 5

from reviews

Is this your business?

    Kendyl Tucker
    -
    October 19, 2022

    I found mold a while ago and had Rockefeller come and remediate the mold. Throughout the process, Ryan was very communicative and helpful. He made sure the work was done well and even came back to clean the floor from the job. I really appreciated him. One area of growth is the overall communication with the company. I was often emailed by the office sraff on Friday at 4:30 regarding payment, scheduling, etc. So if I had questions, there was a rush to contact them before closing. Also, payment expectations were not discussed until 4:30 pm the NIGHT before they were to come do the job. My plan was to use a credit card but the extra cost of a credit card was ridiculous. So I frantically worked to get money into the correct account attached to the check. Had I had a heads up about the credit card fee, I wouldn't have been so stressed or panicked. After the job was done I wanted to have Rockefeller put the wall back but it appeared that those specific contractors did not work after 2:30 pm and a quote just couldn't be scheduled. I was promised a number of times someone would get back to me, call me, etc and it just never happened. It was really frustrating. If they were over booked, or the schedule was too full, they should have just said so. It would have saved me weeks of waiting. I really appreciated everything Ryan did for me with the mold but the communication from the company itself just fell short. Ryan gets 5 stars! Rockefeller as a company gets only 3.

    Clay Roberts
    -
    July 16, 2022

    Rockefeller’s removed everything out of my apartment due to smoke damage. When they returned my property numerous items were missing. Larry gave me the run around for weeks and then "Ghosted." His workers "stole" my property and Larry, on numerous occasions, said he would replace my property. I called him for two-months and he's yet to return my calls or replace my stolen personal property. If you're looking for a company you can trust in your home look elsewhere. ROCKEFELLER’S ARE THIEVES!

    Natalie Stewart
    -
    August 11, 2022

    I would not call it full service, but they did dry out the water from under the carpeting. I still need to call my own contractor to repair the carpet they cut in order to do the dry out. They did the dry out, but I am giving 3 stars since they are listed as full-service and I don't believe that they are.

    Karin Johnston
    -
    December 28, 2021

    I have used Rockefeller Construction for two different major plumbing leaks requiring new floors, tile, etc. They restored home to excellent condition, people in all departments very professional and personable, good quality products used, handled interaction with insurance company. For having my life so disrupted I always felt that they cared strongly about the service they provide and that it was important for me to be satisfied with the work that was performed. Highly recommend.

    Cathy Conn
    -
    October 19, 2021

    After a devastating under the slab leak, we were referred to Rockefellers to restore the property to its original condition. Our relationship with Cole was outstanding! Even though it was crazy busy during this pandemic, Cole kept us informed every step of the way. Our hardwood was delayed due to the pandemic but Cole remained calm and gave me updates as we waited for it to arrive. When it did, Dennis from Select Floors did an absolutely pristine job of laying, sanding and sealing the newly laid hardwood. The drywall repairs and paint were done by Jacob to perfection (the water had seeped up the wall about half way). The affected area looks like a brand new house! I must commend Karen, the scheduler, as well. She handles the scheduling of the work like a pro and was always kind and understanding. Whenever I had a question or there were concerns about the bid and billing, we worked it out. There were constant checkins during the 5 month process even though the subs were behind and it was hard to get supplies. Larry, the owner from Rockefeller personally came by twice. We could not have been happier with the professionalism, attention to detail and understanding kindness that Rockefeller displayed! I highly recommend this well organized company!

    Rockefeller’s Cleaning & Restoration Company | Rockefeller’s Construction, Inc.

    Our Address

    5514 Coal Ave SE, Albuquerque, NM 87108, USA

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