About Rock Emergency Services Inc.

5 / 5

from reviews

Is this your business?

    Donald Bott
    January 22, 2023

    I would give six stars if I could. After a car hit our house and caused major damage, we were fortunate to find Rock. They came within 2 hours, and immediately structurally stabilized the building so we could remove the offending car. They then came several days later, after the initial insurance inspections, to temporarily mend the walls while we worked through a complex permit situation (we probably had their jackposts holding up the corner of our garage for ~2 months.) While we were impressed with nearly all involved parties, Rock in particular stood out with their responsiveness, helpfulness, and just all-around general support. Thank you.

    Mikeal Gallaway
    August 19, 2019

    Our town house flooded due to faulty plumbing lines, after we where told it was safe to move back in by our Management company only a week later we had concerns that they cut corners. Ryan came out on a moments notice and tested the floors, and walls showing us that our concerns where not unfounded. Thank you to Rock Emergency and Ryan for helping us fight for our health and well being.

    David Wright
    February 18, 2022

    Rock Emergency services. I would highly recommend to anyone in need of these services. Fast reliable services in the times most important to you and your family. We had a fire in our home. I made one call to this company they came out the next morning boarded up my entire house secured everything doors, windows, and put a tarp over the hole in my roof from fire! Thank you Rock Emergency for your fast response and amazing Service when my family needed it the most!!! Not enough stars on here for you guys!!!

    liz hendricks
    July 19, 2022

    They were very professional, gave us all our options, was not pushy at all, got the work done on time and wonderful follow up. I have told everyone I know about Rock Emergency and HIGHLY recommend them! Thank you again for getting the skunk smell out of my house!!!

    Abbey Alloco
    September 01, 2021

    Leveraging Rock Emergency was the best decision we made. We returned from vacation to a burst pipe in our basement which equated to a moldy water-logged mess. Needless to say, our relaxing vacation turned to overwhelm and stress very quickly. We enlisted the services of Rock Emergency, and were blown away by their compassion, professionalism, knowledge and work ethic. They worked quickly to remove the largest amounts of water from the basement safely, hooked up multiple pieces of equipment to clean the air, dry out the walls, and help minimize the growth of additional mold. They also worked directly with the insurance company to ensure the water mitigation portion of the claim would be handled between the insurance company and Rock Emergency. One less task for me, the homeowner, to handle was incredibly appreciated. They ordered a mold protocol through a third party vendor (policy) which then allowed us to understand the extent of damage to our home and how to proceed. Once the results were available from testing along with corrective actions, they got to work. Dumpsters were ordered, filled, emptied and replaced. I thought they worked hard initially....they left me speechless when it was time to react to the corrective actions. These gentlemen DID NOT STOP working. We were amazed at how they documented items that couldn't be salvaged; cleaned and repackaged items they could save, and packed a storage pod in our driveway; which they also ordered for delivery as well. At the end of every day, they connected with my husband or myself to provide an update of what was accomplished, what the plan for the following day would be along with an estimated start time. During one of the eight days the crew worked at our home, they were needed at another emergency. The project manager communicated new expectations and the reason for the last minute change in plans. From my perspective, I appreciate their judgment on stabilizing another critical emergency, because, during that time, our house was in really great shape. Understanding how we felt upon finding our basement's disrepair and how quickly Rock responded to us, I'm so thankful to see they treat all their clients that way. That level of service and response sets them apart. Once all the demolition of moldy material was complete; which in our case was gutting the entire basement, they cleaned and treated all the walls and floors. The machines remained in our home for an additional 24 hours per the mold protocol and they came on the last day to retrieve them. An insurance adjuster from my homeowner's insurance company had to be on-site to estimate the cost of the repairs. Rock Emergency was not only on-site, but also ensured the project manager was there to assist with any questions the adjuster might have had. They had progress pictures and remaining plans for completion ready on-hand if questions arose from the insurance company. Throughout our entire time working with Rock Emergency, I cannot stress how thankful we were to have chose them. Being in a situation where we didn't even know where to start, or what to expect, Rock helped provide insight and reassurance along the way. They provided peace of mind in uncharted territory for us. Let them be your Rock too.

    Rock Emergency Services Inc.

    Our Address

    69 Seneca Ave, Rochester, NY 14621, USA


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