Robinson Restoration is the top restoration contractor in Portland, Vancouver, and surrounding areas. We specialize in water damage, mold damage, sewage cleanup, as well as storm and flood damage. Water reduction; mold remediation.
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Robinson Restoration is the top restoration contractor in Portland, Vancouver, and surrounding areas. We specialize in water damage, mold damage, sewage cleanup, as well as storm and flood damage. Water reduction; mold remediation.
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Waking up to water leak, not a fun time. Floor to floor damage, sensitive contents, discretion and professionalism are important to us. Seth and Dalton did a great job for us today, good communication and so respectful of our home. Tyler was very helpful on the initial contact, as was Jordan/Jake/JohnBoy…it was a J, sorry. Big thanks to Ricky as well, we don’t let many folks into our home, and we appreciate having a trusted source we could count on. This experience sucks, but, am pleased to have knowledgeable and professional folks assisting us through it. Knowing good people, building relationships within your local community is helpful when things get sideways. Thank you.
The professionals who came to the house were all great and very friendly. However, we had a strange experience with the billing side. First, they wouldn't tell us even an estimate of how much it cost to rent dehumidifiers for several weeks while we waited on our roof to be fixed. Then, we just wanted an estimate for the work because we didn't know if insurance would cover it, since our roof was constructed faultily. It's reasonable to want a ballpark estimate of the cost as a customer, isn't it? It was like pulling teeth to get an estimate. I also asked them twice in email about whether they can repair drywall at the end, and they never responded (they don't repair drywall- you have to hire another company). Thankfully, the cost ended up being less than expected, but they gave us an invoice with literally no description of the work performed. They gave us excuses about the insurance software when we asked for an invoice describing the work done. Finally, they gave us an invoice with a general description of the work and our insurance accepted it. So everything worked out in the end, but I don't know why they're so strange about wanting some estimate of the cost and transparency. If our insurance didn't cover it, we really needed to know if we could afford it! Hopefully they'll improve their billing process.
My spouse posted as well but I just want to reiterate how wonderful working with Hake, Robert V., Julio, and Carlos was. We had water damage due to a wax ring failure in our master bathroom. We called Robinson Restoration after it was recommended by the plumber to inspect the damage. Jake came out the same day, took readings, and scheduled a crew to come out two days later. Carlos, Julio, and Robert V. did an amazing job! They had to work around me teleworking and were fast, professional, and explained next steps clearly. Everything got torn out, cleaned, and sealed up to dry in a single day. I highly recommend working with this company. They made a very stressful situation much more straightforward and manageable.
The plumbing company that we use has a professional relationship with Robinson Restoration. Robinson Restoration called me just 15 minutes after our plumber contacted them about doing a moisture inspection to our home. I wasn't expecting this to occur until after the holidays and ice storm passed, but Patrick from RR arrived on time and did a fantastic and professional inspection of mine and my neighbor's home below us. Luckily he found no moisture in any of the walls or floors. If I need any sort of work RR does in the future I will be contacting them. Thank you Patrick and Robinson Restoration!
Great overall service by the full crew! Tyler was able to arrive quickly (literally within an hour or two after I called) for the assessment. He was clear and thorough on what needed to be done. A full mitigation crew - Carlos, Julio, Parker & Austin, showed up the next morning to set everything up. They were attentive and communicative. And then Charlie came by multiple times over the following week to check on everything, and was very responsive and clear in sharing the status and next steps. Despite the pain of water damage, the team at Robinson gave me comfort that things were being mitigated well. I definitely don't wish water damage on anyone, but if you find yourself in the unfortunate situation that you need specialists to attend to it, give Robinson a ring.