About Robinson Restoration

5 / 5

from reviews

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    Robinson Restoration is the top restoration contractor in Portland, Vancouver, and surrounding areas. We specialize in water damage, mold damage, sewage cleanup, as well as storm and flood damage. Water reduction; mold remediation.

    Lela Lelo
    -
    January 23, 2024

    Grab some coffee ☕. I have a great review. It's Day 9 after the January 14, 2024 PNW/Portland Ice Storm. It was a dark and ice stormy night. Around 10PM, after I had gotten back home from my 2nd job and was finally falling asleep, I suddenly started hearing water. It wasn't raining, so what was it? It sounded like Multnomah Falls, but the sound was coming from inside the apartment. I ran to the bathroom to face my worst phobia! There it was! A burst pipe and water, it was all flooding the entire bathroom. It was flowing from the ceiling, the walls, it was everywhere. Just a pool of water on the ground in inches of icy water that was creeping it's way towards the carpeting in the hallway and bedroom. It kept flowing through the shower wall that is adjacent to my workstation for my wfh laptop and monitors. I mean I was right in the middle of my worst nightmare. Everything was soaking wet and it's all happening the Sunday evening right before a National Monday Holiday and prior to another icy week ahead. I woke up My property manager and she was just as frantic, calling all her contacts for plumbing and water restoration vendors. But like I said, we were all in the middle of a nasty ice storm on a Sunday night. It was past midnight and I was feeling helpless and hopeless. I was exhausted from trying to drain out the water with towels and buckets. I was very busy trying to dig through the ice and snow covered ground to find the water main outside and running back inside to try to drain the water. It was an endless struggle. I tried my best to shut it off (the water main), but the water was still flowing and I couldn't find it. Jake (From Robinson Restoration) drove through that ice storm from Vancouver, WA. HE SHOWED UP! I couldn't believe it. He helped me as much as he could and even told me to call 911. I asked the Firefighters apologetically after they got to my apartment if my calling 911 is even considered an emergency and they verified that it was, because something like this falls in the category of protection of property. So with Jake's and the fire department's help, we were able to somewhat shut down the water, (a little) but it was still flowing. Jake's associate, Mikah (sorry for the spelling)...HE EVEN SHOWED UP! 🙌 I honestly couldn't believe it. So the both of them began to vacuum the floor with a shop vac to clear up the water. They both investigated humidity and collected samples. Then they brought in their dehumidifier. It's been on and running since last Sunday and it's Monday, Jan 22nd, 2024 as I'm writing this. Tomorrow will be day 10 as Portland heads into Tuesday morning. We're all getting through it. My electric bill is going to be insane, but it is what it is at this point. I was very fortunate to have Robinson Restoration show up and literally to work immediately. They were incredible, professional, very nice even at the most horrible hours in the night. I have asthma and had to go to urgent care after all this. The dehumidifier is still working and there's still water being pumped out of the hose. I'm concerned about mold among other things, but the dehumidifier gives me some comfort knowing that it is still pumping out humidity from all the saturation. I can't thank the both of them enough for showing up in the middle of the night. We all got wet from that icy water and did whatever we could. The plumber was not able to come until the next day. He was able to locate the water main and completely shut it off to make some necessary repairs. Jake and Mikah, Thank you sooooo much for helping me face my worst phobia and help me get through it. You two were my heroes that night. Tuesday, 1/23/24, Chris came and picked up the dehumidifier. Thanks again team Robinson. You're amazing!

    Lily Ye
    -
    December 16, 2023

    Robinson Restoration exceeded expectations with their exceptional service for water damage at my house. Project Manager Kelly Farmer demonstrated remarkable knowledge and leadership, guiding a team of well-trained technicians. Each technician, among the 16 I interacted with, displayed not only skill but also a passion for their work, reflecting the company’s strong corporate culture and teamwork. Their efficient and timely approach was highly effective. Kelly’s excellent communication, including day-and-night availability, ensured smooth progress and my complete understanding. Their hard work and adaptability to my schedule were truly commendable. If I could, I’d rate them 10 out of 5 stars! A heartfelt thank you to the team for their outstanding service.

    slr24
    -
    January 14, 2024

    This is the only company you will want to call should you need emergency remediation, hands down! They exceed expectations and get the job done well. About a year ago our house had a flood on Dec. 23, 2022. We called Robinson Restoration and they were out here very quickly even though it was a holiday. The men who helped us were Patrick, Seth, Jeff, Jake, Robert, Troy, and numerous others whose names we did not get. They were punctual, courteous, professional and, above all, caring. One crew (we didn't get their names) couldn't get their truck up our hill so they walked up the steep, icy hill, carrying drying equipment to start the drying process on Christmas Eve! Their feet were soaked and they were freezing, but they got the job done - who does that these days?? We highly recommend Robinson and, as (bad) luck would have it, we had another flood this morning. Robinson is on their way right now - prompt and courteous again; in fact, they've called us a couple of times to let us know status and arrival time. We have all the confidence in the world they will be terrific again.

    Ashley Ackerman
    -
    February 19, 2024

    This company was referred to me by Jeff Parrish who is a local plumber. We had a loss on 12/8/2023 when the water heater broke. Jacob with Robinson came out quickly and we had dehumidifiers and blowers set up within hours. Jacob regularly checked on us and was very communicative. After everything was dry and the damaged areas were removed, Jacob referred us to a rebuild company. The rebuild company is called BCC Restoration. David was the one we worked with. David was not communicative and as of this day, I haven’t heard from him in over a month. The basement is still torn up. I would love to recommend Robinson because the part they dealt with was done professionally. Unfortunately, they seem to refer rebuild companies that are irresponsible and unreliable.

    Samantha Yarnell
    -
    February 20, 2024

    Amidst an unfortunate situation we had a great experience with the Robinson team. Dawson our PM was really responsive and all the guys doing the actual restoration were extremely kind and respectful of our living space. Really happy with the communication and attention to detail from the team.

    Robinson Restoration

    Our Address

    10616 NE 124th Ave, Vancouver, WA 98682, USA

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