Rhode Island Restoration has done an amazing job helping me start the process of fixing my roof! The level of professionalism, care and communication I have received has been outstanding and I am looking forward to seeing the finished work!
Re: Ismael’s RI Restoration Mitigation team Ismael, Rogelio, Alejandro, and Louis (I’m forgetting one other person) have been extraordinarily respectful in our home, have wanted to be sure I was happy with their work, and have been excellent communicators throughout. They also worked very hard and steadily on their job, making sure the job was done just as it needed to be. They are a first rate crew.
Ernest has and continues to be an outstanding resource for me and my clients. In my business, knowing which experts to refer is key to creating long lasting and meaningful relationships with clients as oftentimes Ernest comes in as a savior when something goes wrong with their home.Not only is he knowledgeable, but he’s super responsive, caring and thorough. I know that anyone I refer to RI Restoration, is in great hands.
RI Restoration helped us get our finished basement dry before hardly any damage could set in. After a wild rain storm where half of the state was flooded, RI Restoration returned my call and had workers out to our house within hours to start pumping out our basement in the middle of the night. Although we had to wait for the ground water level to subside before any drying could take place, they pumped out my basement 3+ times which helped keep the water in check. They left multiple commercial dehumidifiers and air movers for an entire week. We used the air movers to dry under our vinyl flooring thoroughly. Our basement is probably dryer now than it was before. The price isn't cheap for emergency remediation, but it was less than or equal to everyone else I called, and it was well worth the money to salvage 95% of our finished basement as home owners insurance doesn't cover foundation flooding. I went with RI Restoration as they were the fastest ones to get trucks out to my house, but I am happy I ended up with them. Thank you very much.
Company runs like a well oiled machine. Very happy to have used their services. Turn around time for my issue was a little less than a month. All reps had "cold knowledge" of their services, with immediate answers when queried. All team members were respectful and up to date on the objectives and current task and there was never a need to update individual team leaders on what was going on. The work done at my home for water damage mitigation and mold remediation was very professional, and I am happy with the settlement amount procured from the insurance company. Shout out to Ishmael, Jorge, Bladimir, Franklin and Bonnie for their outstanding work along with Matt, Mike and Bill for their availability, and thorough Q&A on the causes of my issue and the process for restoring my home back to normal.
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