Our finished basement was flooded due to a leak from our water softener tank. They responded to my call and came at the agreed time. They were on time and explained in details what they will be doing. Steve, the general manager, communicated with me each day until the job was done. He was very helpful and made sure the work was done as promised and in a timely manner. They did a good job and I would recommend them to anyone who needs water damage clean up. Steve, Scott and their crew are super nice and easy to work with. Thank you for helping us through a stressful situation!
This team was great to work with. Our attic water heater exploded and began to flood. I called this team and they were at my house within 30 minutes mitigating the damage, moving furniture and setting up remediation efforts. I couldn't recommend them more.
Fantastic service from HONEST, TRUSTWORTHY professionals. Recent 15+ hour downpour flooded my crawl space and shut down heating system. Neighbors warned me about companies to avoid but couldn’t recommend any. After a Google search, I called Water Damage Pros NC to assess the situation. Steve & colleague arrived within 20 MINUTES of our phone conversation! Because I’m physically unable to access my crawl space, they could have told me anything and charged thousands — but they didn’t! They were honest, decent people who take pride in their work and profession. They advised me that I didn’t need their services because they found only a couple of small puddles. They did advise placing a dehumidifier in the crawl space. I would feel absolutely confident relying on Water Damage Pros for any of their services.
Steve was very responsive to my request for service and showed up within 30 minutes of my call with all of the equipment needed to start saving my hardwood floors from a flood on a Sunday morning. He and Scott were professional, proficient, and genuinely nice people during the week they were in and out of my house. They communicated why and what they were doing and made me feel more at ease during a very stressful time. I highly recommend them.
This company provides exceptional service. They were at my residence within 30 minutes of my call regarding a flooded living room resulting from broken water pipe. They were professional well organized and explained everything. They went the extra mile helping me deal with insurance. The 5 days it took to dry everything out they were my new BFF’s I highly recommend Steve and Scott
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