My husband and I purchased a house that had a sewer leak and mold issue in the crawlspace. We called R1 of Middle TN, Inc. to inspect the area and give us a list of the repairs that would be needed. Jim was a delight to work with! He gave us a comprehensive list of repairs needed, a narrative summary of the work to be done, and made him self available to answer any and all questions we had. Even a week after the initial inspection. We were unfortunately unable to hire R1 for the repairs because the sellers required us to let them choose their own company, but the customer service we received from Jim has definitely convinced us that if we ever have an issue arise in the future, we will call R1.
I don't usually write reviews, but they honestly did an excellent job. I had Jim as my technician, and he was very professional and friendly. He quickly came in and tested the area. He also explained how I could easily fix the problem on my own, which was very nice as they could just as easily never said that. I will certainly always use them for any jobs I need done in the future. I highly recommend them.
My dishwasher flooded, spilling water into my hardwood floors. I called Jim at 7:00am and he had people at my house by 8:30 that same morning. They set up their equipment and came to check on it everyday. They worked with my insurance and made it so easy for me. Great job guys!!! I appreciate you!
Jim and the team at Restoration 1 were prompt, efficient, timely, responsive, and very professional. He provided a great quote and service and we will definitely be using their team for our needs. Highly recommend!
Had discovered a leaking toilet and water that had leaked under my bathroom tile. We had stopped the leaking toilet and removed some tiles to sop up most of the standing water. Then came across black mold under one of the tiles and stopped. Called R1 first thing the next morning and Desmond Campbell was there before lunch. Desmond verified that the leak had not spread to adjoining rooms but that there was water from leak under the floor beneath the house. By 5 pm more help had that day all the tile was removed, Mold treated and dehumidifiers and blowers were set up in bathroom and under the house with the help of 2 more R1 employees. Desmond was very knowledgeable, conscientious, and hard working. Highly recommend him and his company R1 of Middle TN!
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