On Tuesday, September 7, 2021, I found a dark, wet spot coming through the carpet in my master bedroom closet. I called a plumber who informed us that the leak was raw sewage coming from a broken seal in the master bathroom toilet. The plumber recommended Renew Restoration. Arnie Mendez came over and did a complete report on the moisture and sewage that had permeated the walls. By Saturday (9/10, Arnie had received our insurance's permission to start the demolition / clean up process immediately. For the next two weeks the sound of jack hammers and 7 fans permeated our home as Arnie removed parts of the walls and tested for bacteria. For the next phase, Eric Funnell, the owner of Renew Restoration, sent a very capable crew (German, Carlos and Ben) to reconstruct the bathroom and closet walls and floors. They worked from 8 am to 7 pm every day we were home. We have moved back into the master bedroom and are very pleased with the results. We cannot thank the team from Renew Restoration enough for keeping us calm and informed.
In 8/2021 my hot water heater burst, which affected my laundry room and kitchen. I googled water restoration companies and chose to call Renew Restoration. The first person that came to my home was Arnie Mendez. He came out to give me a quote on the project. Arnie was so thorough in explaining every step of the project to me. Which is what made me want to work with Renew Restoration. He made the project run smoothly from the mold removal to the water damage clean up. After that part of the job was completed, I then worked with the owner of the company Eric Funnell to have my laundry room, kitchen, living/dining room, small hallway and one bathroom remodeled due to the damage. Mr. Funnell was also very thorough in explaining the next phase of the project. The crew that was sent to assist with the remodel was so professional and wonderful. Everyone was so respectful. The overall job was completed timely, and I would use Renew Restoration again and again. I would also recommend Renew Restoration to everyone. My house looks beautiful. Thanks for being there in my time of need.
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