About Red Star Restoration

4.8 / 5

from reviews

Is this your business?

    David Phelps
    October 29, 2019

    We wanted to let you know how pleased we are with the cleaning you did of our carpets and furniture. The oriental rug in the dining room in particular really looks good now. Our son-in-law who is severely allergic to pet hair stayed with us for 3 full days and had no problems. We did get a hepa air filter for their bedroom as you suggested, and that seemed to help also. So thank you very much. We are very pleased with your work.

    Michael Frisch
    March 05, 2020

    My worst "repair" experience ever. We had a water leak from a shutoff value and after this was fixed we called Red Star for an estimate on remediation of the water damage. Our dishwasher was next to the location of the leak and the Red Star representtive insisted on pulling out the dishwasher to check behind it. He only mentioned "I'm not a plumber" after he had pulled the dishwasher out and was puzzling over how to put it bsck. After he shoved it back by brute force, breaking off a few pieces, water started to pool on our kitchen floor. He tried to convince us that the dishwasher had been leaking all along, even though it ran fine the previous day. We had a plumber come out and replace the pipes which the Red Star person had broken, which had to be done before we can install a new dishwasher. This cost $500. The dishwasher was damaged beyond repair. We won't know if the Red Star person also damaged the power connection until we have an electrician out to connect the replacement. Our dishwasher was relatively old, so I wouldn't attach much value to it, but we have better ways to spend our time than searching for a replacement for an appliance which worked fine this morning. We are out of pocket $500 so far just for the plumbing damage, and this was just to get an estimate for the work we needed at the beginning of the day! I think the positive reviews for Red Star must be fake, since they are the most irresponsible and incompetant repair service I've ever made the mistake of contacting. Update: the business replied to falsely claim that the dishwasher was already leaking. It worked fine and did not leak when used the day before the Red Star person showed up. If Red Start continues to deny the damage they did, I can post pictures of the pipes that were trashed when the dishwasher was pulled out and then shoved back in improperly. The fact that Red Star's response to the problems they created is to call me a liar should tell anyone reading this everything they need to know about the company.

    Annie Donaldson
    October 11, 2019

    Very polite young men. No pressure to sell me extra things I didnt need. Friendly service. Cleaned my air ducts last week and did such a nice job I had them back this week to do the carpets. Will have them back regularly now.

    Leanne Albits
    December 13, 2019

    Their maid service is the absolute best. Such nice curtious employees. They did a wonderful job on my home in Durham the kitchen and bathroom sparkle so much I had to put pictures on facebook

    Jake Aresenault
    October 19, 2019

    Red star did and exallent job on my carpets they were fast came out the same day i called and we getting ready to have a halloween party on Saturday and thry came out on friday. They did a very good job im very happy.

    Red Star Restoration

    Our Address

    3515 Carnaby St, Irving, TX 75038, USA


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