I can't say enough good things about Rainbow Restoration of Tucson. From the very first call....which happened the same day I reported the damage to my insurance company...they were responsive to my need...and had the damaged sheet rock removed and dryers in place that same day. They quickly diagnosed the problem and got us on the road to recovery. Don't hesitate to make them your first call! I had Tyler as the lead and he was FANTASTIC. He was professional, respectful of our home and his communication was OUTSTANDING as I knew exactly what to expect and he was on time! Thanks team Rainbow Restoration of Tucson.
Immediate response when my insurance company assigned them to take care of us following a severe hail storm that destroyed our roof allowing the monsoon rains to flood our house.. Dave and his crew worked tirelessly to take care of our house and our belongings. Always professional, explaining the process and what we could expect each day. Our 12,000 sq ft home is 2 hours from Tucson close to the San Cayatano mountains - quite a trek from their office. They removed the water, installed 150 drying units (or more) and de-humidifiers. They checked our house daily to monitor the drying process. One day they showed up even though rushing water was breaching the bridge to our property. Always courteous, friendly and professional. I felt like we had a bunch of close friends helping us take care of our water problem. Since we could not get a roofing company during the monsoons, Rainbow applied two coats of elastomeric as a temporary fix; unfortunately there were still leaks and water was dripping here and there. Rainbow owner recommended a third coat - my insurance balked, but finally agreed. There was a brief break in the rain so the owner and his wife came AFTER DARK to apply the third coat. The drips stopped. Unbelievable service!! They deserve 10 stars!!
Tucson is in a historical monsoon season this year. The rain was unusually heavy. The rain was driven sideways which caused the rain to get into the exhaust vents on top of my roof. The vent in question was right over my electrical stove. Water dripped from the ceiling onto my stove. I called my insurance company who in turn sent out Rainbow Restoration International. The service crew was prompt and very courteous. Mr. Walter Samu was very friendly and explained to me what was needed to dry my ceiling and my roof. Mr Samu and his crew were so exceedingly kind to me and my family. I am very grateful and appreciative of their kindness and professionalism. God Bless Mr Walter Samu, his crew and to Rainbow International Of Greater Tucson.
*** AVOID *** This review is written on behalf of my disabled family member. This company was completely unprofessional. Every room in the house had damage, and items went missing while they were in the home. Do not use this company. After a fire, all you want is help and support. This company took advantage of the situation and made the situation much worse.
We had a wall damage, and my home insurance company sent this company to fix. This company brought industrial fan to dry out wall and carpet, and we used for 2 days but had to keep the fan for 15 days, because nobody showed up to pick it up. We paid $1,443.80 for 2 day's use of the fan. This is wrong. My home insurance company suggested us to dispute the charge $1,443.80. $1,443.80 for 2 day-fan-rental from Rainbow International of Tucson.
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